Dvla Cashier/enforcement Officer - Reading, United Kingdom - NSL LTD

NSL LTD
NSL LTD
Verified Company
Reading, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Due to continued growth, we are currently recruiting for a DVLA Cashier/Enforcement Officer in DVLA READING, BERKSHIRE - £24,310.00.

The DVLA Cashier/Enforcement Officer will provide an essential public interface for this operation.

Individuals employed in this role will be able to communicate with the general public in a helpful and informative manner, as well as being able to carry out the tasks required accurately and efficiently.

Predominantly you will be carrying out the cashier role however, due to the Enforcement Officer role you will be required to have a
full manual driving licence as you will be driving a van in a deployed area carrying out enforcement actions when needed.


Key elements of the role;

  • To liaise with members of the public and give advice regarding the clamp and removal procedures in a courteous manner ensuring that our customer care policy is adhered to at all times
  • To advise the public on payment methods and other issues regarding enforcement action taken on their vehicle
  • To assist in giving our customer (DVLA) a full and comprehensive service according to laid down procedures
  • Production and storage of all documentation required to operate the pound
  • Inform Enforcement officers or Recovery drivers of any release details or any vehicles to be impounded
  • Ensure all vehicles impounded are logged with the Police, and all payment and release procedures are followed
  • Will be required to compile reports, daily logs and operate the Taranto system (full training will be given)
  • Administration of the daytoday routines of the pound, including dispatch control, cash handling and reconciliation and reporting procedures
  • Must be flexible in their attitude to working hours, locations and must be prepared to take on other roles, temporarily, as required by the operation
  • Be presentable and show high levels of personal integrity and honesty
  • Assists the clamp & removal teams through contact with DVLA, Police and Councils
  • To carry out the duties of the role with regard to company policies and Health & Safety procedures.
  • Operates an ANPR vehicle to locate untaxed vehicles on public highways, and takes action as per operating procedures
  • Clamps or seeks permission to remove and impound the vehicle, completes the CLE2/6 ticket via a tablet P.C. compiles a vehicle condition report and photographs the vehicle and location as further evidence

What you will need


You must enjoy dealing with people, be friendly polite, and willing to offer support, advice and assistance to colleagues and customers.

A
full manual driving licence andPC skills are essential.

  • The ability to communicate with customers, often in demanding circumstances
  • Previous experience in a customer service environment
  • Strong communication skills with good written and spoken English
  • PC Literate
  • Experience of using a Cash receipting system
  • Good working knowledge of Word, Excel and Outlook
  • A
    full manual driving licence
You will be required to work 42.5 hours per week. Monday to Saturday (including Bank Holidays on a rota basis). Flexibility for the role is essential as shifts can very.


In return for your hard work;

  • 20 days annual leave per annum
  • Pension scheme
  • Free uniform
  • Award scheme
  • Discount scheme
  • Training & development
  • Employee Consultative Committee to represent the voice of colleagues

Job Types:
Full-time, Permanent


Salary:
£24,310.00-£27,310.00 per year


Benefits:


  • Onsite parking

Schedule:

  • 8 hour shift
  • Holidays
  • Overtime

Supplemental pay types:

  • Performance bonus

Licence/Certification:

  • Driving Licence (required)

Work Location:
One location
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