Operational / Business Support Assistant - Midlands - Birmingham, United Kingdom - HM Courts and Tribunals Service

HM Courts and Tribunals Service

Verified Company

Birmingham, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

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Description

Details:

Reference number:

Salary:

- £21,775
Job grade:

Administrative Officer
MOJ Grade AO
Contract type:
Fixed Term
Length of employment:
For a period of up to 12 Months
Type of role:
Administration / Corporate Support
Working pattern:
Flexible working, Fulltime, Job share, Parttime
Number of jobs available:
1Contents

Location

About the job

Benefits:

Things you need to know

Location

This position is based at Birmingham Civil Justice Centre Birmingham, B4 6DSAbout the job

Job summary:

Please refer to Job Description
Job description:

Background

The Tribunals Service and HM Court Service were integrated into a single Agency, HM Courts and Tribunals Service on 1st April 2011.

Bringing these two organisations together has removed duplication in management functions and increased the efficiency of the administration, which has enabled HMCTS to reduce what it spends away from the front line substantially.

Consequently, there are high expectations of all staff regardless of the job they do and high performance is expected from everybody.

The organisation is continuously adopting new or better ways of working to ensure that it focuses on just that which is essential.

Overview

As a new organisation HMCTS is embarking on a period of significant change and all staff in the new organisation will be expected to help and support each other with these changes.

The key purpose of the role is

Under the direction of the Operational & Business Support Officer assist in supporting the operations of the courts and tribunals within the Region, working as part of a flexible team.

The postholder will be expected to undertake a range of the functions and responsibilities specified, the exact nature of each of the roles is to be determined as the RSU structure is embedded.

It is not intended that each post will be responsible for the full range of duties.

Key responsibilities

Administration

Business Support & Assurance

Assist with support to the Delivery Director, Heads of Crime and Civil, Family & Tribunals, Cluster Managers and Head of RSU in carrying out their functions.
Prepare and distribute documentation for meetings, including agenda papers, supporting documentation and minutes.
Provide administrative support services for the RSU team, including; organising meeting, managing diaries, booking travel, booking rooms, processing payments.
Sift and distribute mail and correspondence, drafting response as directed.
Undertake additional support and administrative related assignments as required.
Maintain a repository for all operational documentation, publications and materials.
Assist in RSU business assurance duties as required.

Drafting

Draft standard letters correspondence, minutes and notes, as required.

Operations

Business Management Information

Assist with the provision of a comprehensive performance management and reporting framework across the Region.
Act as a point of contact for enquiries from the courts and tribunals.
Prepare, produce and distribute correspondence, reports, papers, statistical returns and other documentation as required.
Maintain and update records, information systems and databases; this will include data inputting, initiating queries and running reports.
Maintain detailed records/information tracking operational progress changes and improvements.
Work with the courts and tribunals to resolve operational issues including logging and processing feedback and complaints.
Undertake a data verification/data quality role as required.

Processing casework

Project and programme management

Assist with the daily management of projects/programmes.
Research, compile, process and coordinate project data as required.

Checking and verifying

Ensure compliance and administration documentation meet quality standards.

Collecting and assembling information

Collect and process data, for the team to present operational management reports.

Undertaking calculations

Produce basic statistical analysis reports and where required, process financial information.

Contacting the public, juries, the judiciary, other court and tribunal users and representatives of other agencies and Organisations

Communicate and work with Cluster Managers, Court/Tribunal staff and other internal and external stakeholders, suppliers and customers to ensure the successful delivery of operational objectives.

Accountability

Reporting to the Operational & Business Support Officer

Other duties

The post holder is required to work in a flexible way and undertake any other duties reasonably requested by line management which are commensurate with the grade and level of responsibility of this post.

Operational Delivery in HMCTS
This role is part of the Operational Delivery Profession. Operational delivery professionals are the outward face of g