Professional Service Co-ordinator - Leicester, United Kingdom - Washington Frank

Washington Frank

Verified Company

Leicester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working with a team of 11 as part of the Support and Professional services team reporting to the Support and Professional services manager.

As a professional services co-ordinator, you will play a key part in the successful implementation of all projectsas well as contribute to the continuous development of project delivery.

You will be in constant communication with our business partners/Technical Teams and customers where you will need to talk their language combining Business Accountancy Practices, Business Infrastructure and customer needs all whilst ensuring project deliveryon time and cost.

Job description and responsibilities:

Responsible for ensuring a smooth project delivered on time and to cost
Providing relevant communication throughout the project to all key stakeholders
Must read, understand, interpret and qualify clients' prerequisite documentation then book in appropriate resources to complete the project.
Must maintain and update project tracker.
Manage and coordinate the Professional Services Team diaries targeting high utilisation.
Prioritising Projects accordingly
Manage the Professional services team's diaries weeks in advance
Arranging Installations/Consultancy/Training/Go-Lives/Optimisations
Ability to complete Intro Calls/Go-Lives/Upgrades when required
Attain postimplementation feedback and action outstanding points
Manage the resolution of projectbased technical escalations
Work with the Support and Professional services team to collate development requirements to be prioritised in product board meetings
Work with the client's sales team as the main point of contact for all projects
Work with the Accounts team to ensure projects are invoices for the agreed amount
Provide regular reports detailing forecasts/Statistics/Results for the professional services team
Support wider business functions as and when needed
Experience and ability to work with multiple Business Partners/Customers and Cross-Functional Teams
Self-Motivated, Proactive and has the ability to prioritise workload
Must have the ability to build new relationships quickly and effectively
Ability to think outside the box and go the extra mile.
Excellent Time Management skills
The ability to engage others
Great Planning Skills
Client and commercially aware.
Must be a great team player
Strong influencing skills able to change behaviour and processes
Identify and implement positive change
A good grasp of O365 Tools SharePoint, MS Teams, Excel, and Powerpoint
Understanding of business infrastructure
Technical understanding of business/accounting software and processes (an advantage).
Programme or project management experience
Exceptional communication skills, both written and verbal.