Nhs 111 Call Handler - Chesterfield, United Kingdom - Harper Recruitment Group

Harper Recruitment Group
Harper Recruitment Group
Verified Company
Chesterfield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Title:
NHS 111 Call Handler

Location:
Chesterfield

Pay Rate:
From £11.11 per hour (plus additional rates for evenings, weekends and Bank Holidays)

Current rotas available:
Full-time (nights shifts available) and part-time (day and night shifts available)


Are you passionate about making a difference? Harper Recruitment Group, in collaboration with DHU Healthcare, is delighted to announce exciting opportunities for 111 Health Advisors.

If you have experience in Customer Service, Contact Centre, Retail, Care or Hospitality, along with strong communication and problem-solving skills, this role is for you - no medical experience required


What will the role involve?

  • Handle inbound calls from the public and healthcare professionals
  • Provide appropriate response and advice to patients
  • Liaise with clinical advisors, primary care, social services, and out of hours services
  • Ensure a high level of customer care at all times
  • Escalate calls when necessary, including emergencies and ambulance dispatch
  • Log calls and update information on the NHS pathway system

Who are we looking for?

  • Experience in Customer Service, Contact Centre, Retail, Care or Hospitality
  • Computer literate with excellent communication and listening skills
  • Ability to remain calm and confident, solving simple and complex enquiries in a sympathetic manner
  • Thrive in a fastpaced and pressured environment
  • Available for 6 weeks of fulltime training
  • Flexible approach to working hours, including weekends and bank holidays

What's in it for you?

  • Career progression opportunities
  • NHS Pension Scheme
  • Health Scheme
  • Generous holiday entitlement
  • NHS Discounts
  • Full training provided

Pay Rates:


  • Pay rates starting at £11.11ph
  • 30% enhancement pay between 6pm and 8am.
  • 45% enhancement pay on the weekends and Bank Holidays

Job Types:
Full-time, Part-time, Permanent


Salary:
From £11.11 per hour


Ability to commute/relocate:

  • Chesterfield, Derbyshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

  • Are you able to commit to six weeks of full time training?
  • Are you able to commit to working 3 out of 4 weekends and 6 out of 8 bank holidays?

Work Location:
In person

Reference ID: 1679
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