Customer Service Advisor - Manchester, United Kingdom - Hireonline

Hireonline

Verified Company

Manchester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

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Description

Customer Service Advisor

Trafford Park, Manchester

- £23,500 to £25,500 + bonus

Office based
Bonus scheme to reward your achievements.
Permanent contract offering stability and career growth opportunities.
Convenient office location, just a 10minute walk from a tram stop or with free parking available
Training and development opportunities

Are you a customer-focused individual with experience in a fast-paced environment? Our client, a global market leader in their field, is seeking a Customer Service Advisor to join their team in Trafford Park.

As the primary contact for customers, you will play an essential role in providing exceptional customer service and ensuring the smooth processing of orders and enquiries.

The role of Customer Service Advisor:

Process orders, liaising with suppliers and delivery teams
Monitor and complete customers' stock replenishments.
Accurately document all relevant information from customer orders.
Check and validate customer confirmation purchase orders.
Regularly update information on the system, including the maintenance of customer pricing records.
Receive and process enquiries, ensuring timely followup.
Handle and process returns
Assist with general administration tasks, such as filing and post.
Collaborate with sales staff to identify and maximise sales opportunities.
Document customer complaints and ensure timely resolution.
Undertake any reasonable tasks or duties assigned by management

The ideal Customer Service Advisor:

Proven experience in a similar customerfacing role.
Experience in handling highvolume order processing, enquiries, and complaints.
Ability to thrive in a fastpaced environment.
Excellent telephone manner with strong empathy towards customers.
Customercentric mindset and a problemsolving mentality.
Strong teamwork skills as well as the ability to work independently.
Diligence when processing orders, enquiries, or complaints.
Polite and courteous telephone etiquette.
Ability to work efficiently in a continuously busy environment.
Relationshipbuilding skills to establish rapport with both customers and colleagues.