Call Centre Representative - Belfast, United Kingdom - Citi Sales Partners

Citi Sales Partners
Citi Sales Partners
Verified Company
Belfast, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative.

As a Call Center Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries.


Duties:


  • Answer incoming calls from customers and provide assistance with their inquiries
  • Handle customer complaints, provide appropriate solutions, and ensure customer satisfaction
  • Analyze customer needs and recommend products or services that best suit their requirements
  • Maintain a high level of professionalism and phone etiquette at all times
  • Collaborate with team members to ensure efficient call resolution and customer support

Requirements:


  • Excellent verbal and written communication skills
  • Strong ability to analyze customer needs and provide appropriate solutions
  • Ability to multitask and prioritize tasks effectively in a fastpaced environment
  • Exceptional phone etiquette and interpersonal skills

Salary:
£24,693.66-£29,235.02 per year


Benefits:


  • Company events
  • Onsite parking
  • Paid volunteer time

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • Belfast: reliably commute or plan to relocate before starting work (preferred)

Work Location:
In person

Application deadline: 04/04/2024
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