Tenancy Protection Officer - Poplar, United Kingdom - Swan Housing Group

Swan Housing Group

Verified Company

Poplar, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our team is friendly, knowledgeable and play an integral role in our customer service, often acting as a first point of contact for our customers.

We take an empathetic approach and have a genuine desire to be helpful and informative.

We're an organisation with strong values.

We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation.

We are looking for an enthusiastic and hardworking member of staff with the ability to work alone, carry out home visits, investigate tenancy and fraud related enquires and

cases.

Key responsibilities will include:

Proactively identifying cases of tenancy fraud and recovering properties that have been unlawfully obtained or misused.
Carry out tenancy reviews and tenancy audits with Essex and London residents in their homes
Ensure appropriate legal action is taken to deal with all breaches of tenancies.
Swan's central point of contact for tenancy protection and investigative work. This will include contact with residents, staff, solicitors and local authorities.

For the above post you will have/be:

Excellent customer service and investigative skills
Ability to resolve challenges independently
Have excellent organisation skills and a keen eye for detail
Knowledge of tenancy management, prevention of social housing fraud act, unlawful profit orders and regulatory requirements.
Computer literate with knowledge of Word and Excel packages.
Full UK driving license and access to a vehicle

Due to the nature of the role, it is essential that you can drive.

We offer fantastic benefits including Pension, Life Assurance and much more.

Further to this you can expect 25 days' holiday (plus bank holidays, PLUS 3 days at Christmas), a comprehensive induction program and excellent ongoing training.

We encourage agile and remote working where possible.

We reserve the right to close this advert early.