Coordinator I Ctts - Oxford, United Kingdom - NSF International

NSF International
NSF International
Verified Company
Oxford, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Service Administrator

At NSF International, our mission is to protect and improve human health. We're a global leader in standards development, testing, auditing, certification and training. We provide these services for a diverse set of industries including food, water, health sciences, sustainability and management systems. We're passionate about the work we do, because together, we have a broad impact on our world.


Our nearly 3,000 employees provide services in over 170 countries through our many global offices, at our client sites, from home offices and in state-of-the-art laboratories.

We're growing fast, and that's where you come in. Come join our team.

Description


We have a fantastic opportunity for you to join our team as a Customer Service Administrator within our Consulting, Training, & Technical Services division.

In this role you will be involved in all elements of the Advisory Services Department by coordinating complaints, accidents and incidents between us and our clients.

You will also support them in the investigation of these cases and help them to continually improve their processes.

Are you a dedicated, independent, and organised administrator/customer service representative, looking for a new challenge? If so, this Administrator role could be the perfect opportunity for you


What you will be doing:

You will report to the Manager Managed Services & Training and your responsibilities will include but are not limited to:

  • Ensure daily that all suppliers' responses are correctly recorded on relevant logging systems
  • To liaise with suppliers and sign off complaints
  • To control and monitor Foreign body complaints
  • To ensure suppliers, stores and houses are informed of the outcome of complaint investigations as appropriate
  • To compile and coordinate weekly and monthly and ad hoc reports and summaries with reference to complaints, incidents or any other reportable items.
  • To monitor for trend issues and ensure notification and timely responses to the business
  • To ensure that customer product specifications are available, maintained and approved by working with suppliers, consultants and subcontractors
  • Assist with logging of calls received through Helpline and provide administration support if required
  • To raise the relevant job cards and invoices required within the department
Qualifications

  • Previous experience in a customer service/administrator role
  • A methodical and logical approach with good problemsolving skills
  • Excellent communication skills to liaise with internal and external clients
  • Ability to plan, organize, and multitask
  • Good interpersonal skills with an ability to work on own initiative
  • The ability to plan work and meet deadlines
  • Proficient with Microsoft office software, with ability to complete complex work in word and excel
LI-DNP


Work Classification:
Hybrid


Job:
General Administration


Primary Location:
GB-GB-Oxford


Schedule:
Full-time


Requisition Title:
Coordinator I CTTS


Job Number:
FDS2446
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