Customer Service Advisor - West Midlands, United Kingdom - Venn Group

Venn Group
Venn Group
Verified Company
West Midlands, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Customer Service Advisor

Start Date:
ASAP

Rate:
£12.02 per hour (PAYE)
**Location: West Midlands

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_hybrid working_
**Hours: 37 Hours per week

  • 9am 5.30pm Monday to Thursday and 9am 5pm on Fridays**An opportunity has arisen for two Customer Service Advisor's to join the Adult Social Care Enquiry Team on a temporary basis.

Responsibilities:


  • Deal with incoming calls
  • Process requests for services from all customer enquiries across multiple channels
  • First point of contact for Adult Social Care enquiries, identifying customer need through the provision of excellent customer service
  • Undertake initial assessment to determine the most appropriate response
  • Carry out appropriate checks prior to issuing/arranging services
  • Book appointments for officers for telephone or face to face visits

Requirements:


  • Be an active listener, with clear communication skills
  • Be able to offer a service focused on customer experience and care
  • You must have GSCE English and Maths or an equivalent qualification
  • A standard DBS check is required for this role
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