Donor Coordinator - Cheadle, United Kingdom - Manchester Fertility
Description
Hours:
Full time (37.5hrs).
Based:
Cheadle Royal Business Park, SK8 3SB
Semovo is a leading UK sperm bank, employing talented scientists and laboratory specialists who play an invaluable role in enabling women to realise their dream of starting a family.
Working with altruistic donors, we are proud to be the only sperm bank in the UK to have a network of clinics across Northern England, including Manchester, Liverpool, Leeds, Wigan, and Glasgow.
At Semovo, we prioritise the well-being of our donors, ensuring they feel appreciated and respected throughout their journey with us.
As an employer, we extend this same level of care to all our colleagues, offering a diverse, exciting, and supportive career.
ROLE SUMMARY:
To provide a continuous, quality service to all donors by managing the donor journey and associated administrative responsibilities.
KEY RESPONSIBILITES:
- Maintain accurate diaries on electronic records system when booking appointments and ensure that donors are encouraged to attend.
- Keep up to date with current Semovo processes and contribute to continuous improvement.
- Keep electronic databases and logs up to date at all times.
- Ensure the administrative function of Semovo is carried out to the highest standard
- Key performance indicators will monitor your performance
- Maintain confidentiality at all times
- Adhere to regulatory guidelines at all times.
- Setting and reporting on KPI's and producing monthly statistics, working closely with Managing Director
- Input into the ongoing development of the donor recruitment website.
- Work closely with RT's (reproductive technologists) to ensure a smooth journey for all sperm donors.
KNOWLEDGE:
- Numerate
- Knowledge of relevant policies and procedures
- Knowledge of Health and Safety procedures
- Knowledge/awareness of sperm donation and fertility
SKILLS:
- Good verbal and non verbal communication skills
- Accuracy and attention to detail
- Computer literacy, good knowledge of Word/Excel
- Excellent organisational and timekeeping skills
- Ability to prioritise own workload on a daily basis using initiative
- Ability to communicate with the team
- Flexible and conscientious to become multiskilled
- Good team working skills
- Ability to work well in a fast paced, high pressured environment
- Ability to deliver the highest standard of customer care/customer service
BEHAVIOURS:
- To present in a calm and professional manner at all times
- Flexibility and adaptability to meet the changing needs of the business
- Act in the best interest of Semovo and donors at all times
- Be an Ambassador for Semovo and sperm donation in the UK
GENERAL BACKGROUND, EXPERIENCE & PROFESSIONAL QUALIFICATIONS:
- The job holder is required to have previous experience in a similar/customer facing role.
- Previous administrative experience essential.
Job Types:
Full-time, Fixed term contract
Contract length: 12 months
Pay:
£23,000.00-£24,000.00 per year
Benefits:
- Company pension
- Free flu jabs
Schedule:
- Monday to Friday
Experience:
- Customer service: 1 year (required)
- Administrative: 1 year (required)
Work authorisation:
- United Kingdom (required)
Work Location:
In person
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