IT Solutions Specialist - Kingston upon Hull, United Kingdom - Jobs Butler

Jobs Butler

Verified Company

Kingston upon Hull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

IT Solutions Specialist
Our client is actively seeking a dedicated and experienced IT Solutions Specialist to join their dynamic team. They take pride in their commitment to providing exceptional IT solutions and customer service.

If you are passionate about IT, eager to continuously improve and drive automation within their IT infrastructure, we want to hear from you.

About the Role:

As an IT Solutions Specialist, you'll play a crucial role in their tight-knit team, providing comprehensive IT support that ranges from addressing Level 1 helpdesk queries to administering Level 3 onsite/server/network systems.

You will serve as a key senior point of escalation for technical issues, offering solutions during client interactions via phone, video, and in-person meetings.

Further, you will assist with troubleshooting requirements raised by junior members of the service delivery team, offering your expertise and guidance.

Your responsibilities also encompass managing service tickets, liaising with clients, and ensuring the smooth and optimal day-to-day operations of client IT functions.

As a part of our proactive approach, you'll find the helpdesk is generally quiet, leaving you ample time to focus on continuously improving client or internal systems behind the scenes.

Moreover, you'll be actively involved in the delivery of IT projects, ranging from Service Desk to change projects encompassing physical, virtual, and software aspects.

Being part of a small but ambitious team, led by the Director and supported by an Apprentice, this role offers a unique opportunity for you to make your mark and influence the company's direction.

This position is not just about maintaining systems; it's about growth, innovation, and development. With ample opportunity for professional development and the chance to shape the company's future, this is a truly exciting opportunity for an IT professional looking to advance their career in a supportive and forward-thinking environment

Required experience:

Minimum 5 years IT experience
Proficiency in PowerShell Scripting
Proficiency in Microsoft Services administration (365, Azure, Entra, Autopilot, Intune)
Good knowledge of Windows Server/Active Directory, TCP/IP and Networking
Experience with Microsoft Azure/Office 365 tenancy setup and deployment
Prior experience with Automating procedures/systems
Prior work with Ticket systems, RMM and monitoring tools, and IT Documentation software
A solid understanding of current IT security fundamentals and ITIL principles
Experience in server, storage and desktop design, and administration (Cloud and physical)
Extensive Knowledge of M365 Suite of Products, such as; Exchange Online, Office 365 (Word/PowerPoint/Excel/OneNote), MS Teams, OneDrive, SharePoint Online, MDM/Intune
Basic understanding and experience with setting up and maintaining infrastructure devices such as switches/routers/firewalls
Server 2012present

Windows 71

Full driving license with own car

Key Skills and Attitudes:

Excellent communication skills both written and verbal
Exceptional planning and documentation abilities
A positive "can do" attitude
Strong problemsolving abilities
Highly motivated and solutionfocused with a keen interest in keeping up to date with the latest IT trends
Outstanding customer focused service skills
Ability to work calmly under pressure
Enthusiastic learner with attention to detail

Responsibilities:

Provide comprehensive IT support, ranging from handling service tickets to technical decisionmaking on projects
Liaise with clients to ensure their IT requirements are met
Contribute to the continuous improvement and automation of our IT infrastructure
Support the implementation of new technologies beneficial to client businesses

What We Offer:

Salary of £25,000£35,000, depending on experience.
28 days Holiday
Comprehensive training to enhance your skills, with opportunities for professional development, including paid Training and Degree Apprenticeships.
Access to onsite gym to help you stay active and healthy.
A flexible working environment, including options for remote work.
Regular teambuilding activities to help foster a positive work culture.
An open and inclusive workplace where your ideas are valued and your efforts are appreciated.

Salary:
Up to £35,000.00 per year

Benefits: