Complaints Handler - Edinburgh, United Kingdom - Sanderson Recruitment Plc

Sanderson Recruitment Plc

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Complaints Handler - Permanent

Location:
Edinburgh

Excellent opportunity for experienced customer service / complaint handlers.
Our clients vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of the business and their aim is to transform our client's operations.

A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.

Description

Duties of the Complaint Handler will be:

Identify the root cause of issue and look for areas to improve on
Deliver outstanding customer service
Supporting customers with a resolution
Taking ownership

- working effectively & in a timely manner

Understand the customers view points
Working collaboratively with all areas of the business

Profile
The successful Complaint Handler will have the below skills:

To understand customer requirements. responding with professionalism and effectively use your organisational skills.
Ability to work to targets & deadlines
Previously worked within customer resolution management
Excellent communication & organisational skills
Ability to negotiate & offer resolution
Resilient

Package details