Member Experience Associate - London, United Kingdom - Peloton

Peloton
Peloton
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

ABOUT THE ROLE


Peloton is seeking a Member experience team member to join our team who is engaged and energized, responsible, positive, personable and able to adapt to change We're for someone who excels working in a fast paced environment, is organized, a self starter with the ability to work well with others and contribute to a welcoming and inclusive workplace.

This person should be willing to learn and is ambitious about growth at Peloton, and some who enjoys building relationships, strives to go above and beyond, and is able to deliver the highest level of member experience


YOUR DAILY IMPACT AT PELOTON

  • Provide the highest level of customer service to members, prospective members, and guests
  • Professionally and enthusiastically greet members
  • Assist members with questions regarding class types offered, instructors, live production experience tickets, promotions or upcoming events
  • Assist members with account and online profile creation and understand the leaderboard experience
  • Respond to all member feedback, class or instructor changes through the online system, Zendesk
  • Become proficient in all systems, including but not limited to Gsuite, slack, studio website bot
  • Work with other departments to ensure smooth transitions between productions
  • Provide a clean and organized work environment
  • Maintain product knowledge and keep updated about the brand
  • Adhere to Peloton's Guest Services core values: We put our members first; We always do our best, no matter what; We take pride in our ambitious work; We proactively anticipate, respond to and carry out our members requests in a timely manner, while adapting to the evolving needs; We build and cultivate positive,
lasting relationships with our members, VIP's and colleagues; We seek to go above and beyond member expectations; We celebrate all members


YOU BRING TO PELOTON

  • Must have experience in customer service/hospitality industry
  • Preferably interested in health, fitness, and/or sports
  • Must be reliable, professional, energetic, friendly, and computer literate
  • Must be friendly and outgoing
  • Must have excellent communication skills
  • Able to prioritize and multitask within a fastpaced environment
  • Must be willing to initiate tasks and perform duties without direction
  • Must have outstanding customer service and problemsolving skills
  • Must have a positive, cando mentality
  • Ability to work in a fastpaced environment
  • Ability to work a flexible schedule that includes weekends, holidays, early morning (5AM) and late evening (10PM), adapting to meet the needs of the business
  • Peloton Studios requires at minimum 3 days of availability for part time employees, including Friday, Saturday and Sunday

ABOUT PELOTON:


Peloton is the leading interactive fitness platform globally, with a passionate community of nearly 7 million Members in the US, UK, Canada, Germany, and Australia.

Peloton makes fitness entertaining, approachable, effective, and convenient, while fostering social connections that motivate its Members to commit to their fitness journeys.

An innovator at the nexus of fitness, technology, and media, Peloton reinvented the fitness industry by developing a first-of-its-kind subscription platform that seamlessly combines the best equipment, proprietary networked software, world-class streaming digital fitness and wellness content, and best-in-class fitness experts and Instructors.


  • Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes._
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