Customer Service Team Leader - Blairgowrie, United Kingdom - Castle Water Ltd

Castle Water Ltd

Verified Company

Blairgowrie, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you an experienced people manager who is looking to take the next step in your career?

If so, you could be learning new skills as a leader in the award-winning Customer Service Team at the largest independent water retailer in the UK.

We're looking for an experienced Team Leader who thrives on supporting people and is passionate about delivering great service.

This is a rare opportunity to join a successful and fully established water retailer with a proven track record in Customer Service - We have over 13,000 five-star Trustpilot reviews to date

35 hours per week, working day shifts Monday to Friday
Salary range £26,000 and £32,000, depending on experience
Hybrid working, currently 2 days in the office in and 3 days at home every week
Modern offices in Blairgowrie with free parking and good transport links
All IT equipment and systems training will be provided
Excellent pension and life insurance policies as standard
Comprehensive induction training with ongoing support in the role
Great development opportunities

Preferred Skills

Experience managing a team, ideally within a busy transactional environment such as utilities, financial services or telecoms
Strong leadership and coaching skills with the ability to create an environment where people learn, develop, grow and are empowered
Proactive, confident and engaging, with a proven track record of using motivation skills to improve performance of individuals and a team
Customer management and relationship skills
Commercial awareness and good attention to detail
Organisational skills with the ability to prioritise workload and to multitask
Excellent communication skills (both verbal and written)
Problemsolving skills and the ability to deal with challenge and ambiguity
Computer literate with experience using Microsoft Office

Role Responsibilities

Provide strong visible leadership and operational direction to your team through direct feedback and coaching whilst motivating team members to deliver excellent customer service
Understand company policies and operational processes and support Customer Service Advisors to adhere to company guidelines and standards
Carry out formal quality scoring and feedback, providing coaching and remedial training as required
Fully understand the Key Performance Indicators in your area and take responsibility for their delivery
Develop and set stretching objectives and conduct monthly, quarterly and annual team member performance reviews
Ongoing monitoring of performance statistics to evaluate and ensure that goals are consistently achieved

About the Company
Castle Water is one of the fastest-growing and most successful companies in the utility sector. Our customers include some of the largest companies and public sector bodies in the UK.

Castle Water aims to deliver the best customer service in the sector.

We're investing in great technology but it's our people who make this possible, so we also invest in our employees, providing fantastic training and development opportunities.

Castle Water has a track record of providing excellent customer service, and of developing innovative approaches to utility supply - we've been doing this since 2014.

We have more 5-star reviews on Trustpilot than all other water retailers combined. We pride ourselves on being transparent and treating customers fairly.

Our head office is based in Blairgowrie, Perthshire, within easy commuting distance of both Perth and Dundee. We are embedded in the local community and participate in many local events and activities.

Job Types:
Full-time, Permanent

Salary:
£26,000.00-£32,000.00 per year

Benefits: