Claims Handler - Folkestone, United Kingdom - Saga

Saga

Verified Company

Folkestone, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

Remote/home working allowed

At Saga, we believe in exceptional experiences every day whilst being a driver for positive change in our markets and communities.

Our values are precision pace, empathy, curiosity, and collaboration. If this resonates with you then
it's time to do the best work of your life

The role of a Home handler is vast, and it's not just taking the initial first notification call, you will be expected to case handle to completion, own the customer end to end and do everything you can to make the journey as smooth as possible.

You will have responsibility to settle claims in house in order to deliver exceptional customer experiences. Don't think of this as simply a phone based role, there's much more to it than that.

You will be involved in Fraud identification, Supplier conversations and Validating claims using various tools and that's just the tip of the iceberg The work you do when you are not speaking to customers, is equally as rewarding, important and valuable as when you are.

Main Responsibilities

To provide our customers with exemplary service by dealing with all calls efficiently, accurately, and promptly
To contribute proportionately to the Team's achievements of all KPIs, as set by the Team Manager
To meet and exceed the quality standards set by Saga in handling calls and ensure that all promises to our customers are fulfilled
To give flexibility in working arrangements to ensure customer demands are satisfied
To use questioning and listening skills to fulfil customer requirements and needs
To develop and keep a thorough understanding of all products and processes
To be able to deal with demanding situations in an empathetic and professional manner
To keep client confidentiality always
To be able to investigate and resolve any customer complaints delivering firstclass customer service

We are looking for new colleagues who share our values and have the right skills in the following areas:

Experience and knowledge within the Home Insurance sector is desired but not essential as full training will be given.

Precision pace whilst working in a busy,
fastpaced customer service environment
Empathy and taking ownership of the customer's journey, going above and beyond for each customer, and
overcoming and finding solutions to their queries and complaints should they arise
Curiosity and ability to use their experience and knowledge for influencing and negotiating
Collaboration to succeed in working to
demanding targets, KPIs and deadlines whilst remaining selfmotivated and driven
Digital skills and able to articulate strengths in using typical technologies for work such as laptops and Microsoft Office.

Our Saga Values:

Precision Pace
Always owning and making things happen.

Empathy

Always aware of others.

Curiosity

Always asking why.

Collaboration

Always one team, the Saga team

About The Company
Saga exists to help our customers and members lead the life they want to lead.

To succeed in this, we know that the most important thing to do is to listen to our customers and members.

At the heart of our business model is our drive to know more about our customers' wants and needs so we are best placed to serve them.

When you join Saga you will see that we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement.

We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required.

We are a member of the 30% Club and partner with Women Ahead which offers us a fantastic opportunity to take part in a leading, global, cross-company, leadership mentoring scheme to champion female talent.

We are a signatory of the Armed Services Covenant and have received a Silver Award from the Employer Recognition Scheme.

_To all recruitment agencies:
Saga does not accept agency CVs unless specifically engaged __on_
_ the role by the TA Team. Please do not forward CVs to our recruiters, employees or any other company location.
Any engagement with employees or provision of CVs to employees within Saga where you have not engaged with the TA Team will be considered speculative and Saga will not be responsible for any fees related to CVs received in this unsolicited manner.
_
LI-Hybrid

Package Description
The standard benefits when you join Saga include:

Remote working available where possible
25 days annual leave plus bank holidays with the choice to buy a further 5 days annual leave per year
Free private medical insurance after 1 years' service
Workplace Pension
AXA Be Supported
A range of reductions and offers from leading retailers, travel groups and entertainment companies