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Customer Service Agent - London, United Kingdom - CCP

CCP

Verified Company

London, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a customer centric individual who thrives to deliver high quality and efficient customer service?

Are you keen to work with a forward-thinking company built on accountability, reliability, empathy, and ambition?

They have full-time permanent roles as well as a 1-year FTC maternity cover available, all working on a hybrid basis.

Shifts are on a weekly rotational basis, falling between 7am - 7pm (Monday to Friday).

Once a two-week onsite training period has been completed, the successful Customer Service Agent will attend the office for just two consecutive days a week.

There is parking available on site and the office is easily accessible by public transport.

Responsibilities:

Quickly deal with incoming customer calls in a courteous and efficient manner.
Accurately make bookings and advise clients on suitable options. Recognising that some information and items are highly sensitive/confidential.
Keep clients informed of any issues or delays with their deliveries.
Log calls and update client details on Salesforce.
Liaise with staff across all departments and service centres as necessary.
Monitor personal performance ensuring targets are met, reporting any shortfalls to your line manager.

Experience, Skills, and Knowledge:

Customer focused and able to demonstrate high levels of customer service.
Excellent verbal and written skills.
Able to use own initiative and solve problems.
Willing and flexible to respond positively to challenges.
Excellent organisational skills and attention to detail.
Able to work well under pressure and to deadlines.
Reliable team player who can effectively work in challenging circumstances.
Previous call centre/contact centre experience.
High levels of punctuality and attendance.

Benefits:

23 days holiday allowance that rises with service.
Additional day off for your birthday.
Death in Service allowance.
Enhanced Maternity and Paternity leave.
Complimentary day of annual leave to cherish unmissable family moments could be graduation, first day of school or moving home.
Access to a health and wellness program.
Staff can enjoy a variety of highstreet discounts and rewards.
Ride to work scheme.
Increased discretionary company sick pay.

Salary:
£22,500.00-£24,000.00 per year

Benefits: