Customer Service Advisor - Manchester, United Kingdom - Lily Shippen LTD

Lily Shippen LTD

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are currently recruiting for eight Customer Service Advisors to join a leading firm based in Trafford Park on a permanent basis.

The team of Customer Service Advisors are responsible for providing an outstanding level of service to all customers.

They must ensure customer queries are dealt with in an efficient and accurate manner, with fair customer outcomes at the heart of everything they do.

This is a fantastic opportunity for someone with strong customer service skills, who is looking to progress their career and work for a leading company.

Role and Responsibilities:

Taking calls from customers in order to deal with any account queries that they have
Answering queries and if they cannot be answered, directing the customer to the relevant department or team leader
Ensuring that good customer outcomes are promoted at all times
The timely reporting of any complaints and/or suspicious activity in line with company policy and procedures

Skills and personality required:

Strong communication skills
A great team player
The ability to work well independently and a good use of initiative
At least Grade C GCSE Maths and English
Proven customer service skills from a similar high volume environment
Confident, outgoing individual, with the ability to build customer relationships
Excellent keyboard skills
Ability to work under pressure, whilst maintaining a professional and positive attitude both within the office environment and with customers
Maintaining high levels of accuracy at all times
Previous experience of working within a customer services role would be preferable (call centre, retail, hospitality etc)

Hours will be generated on a shift rotation, working Monday to Friday, either 8:00am-4:30pm or 9am-6pm (depending on shift pattern) with no weekends required.

If successful, you will undertake 4 weeks worth of training, however, the hours for this will be 8am-4:30pm so you must be able to accommodate this initially.

Once basic training is completed there will also be a further L&D course implemented, outlining a clear plan for agents to achieve progression.

If you are a quick learner, someone who thrives off helping people and enjoys working as part of a team then this is a great opportunity to work for an inclusive, reputable organisation who are growing from strength to strength.

The salary on offer is £19,250.00 per annum plus benefits, however, the base salary will increase on 1st February to £20,240 per annum plus benefits.

Lily Shippen are experts in recruiting top business support and Human Resources talent, including PAs, EAs, Receptionists, Private PAs and Office Managers as well as Generalists, L&D, Recruitment (Experienced and Graduate) and HR Operations, on a temporary, permanent and fixed-term contract basis.

We work with clients across the UK from our offices in London and Manchester, as well as servicing international and remote roles.

Salary:
£19,250.00-£20,240.00 per year

Benefits: