Customer Service Administrator - East Grinstead, United Kingdom - Lloyd Recruitment Services Ltd
Description
Lloyd Recruitment Services are working with a global manufacture who are looking to recruit a Customer Support Administrator to join their team on a permanent basis.
**What is in it for you ?**You will be working with a global business who pride themselves on the service they give to their customer base. You will be part of a friendly and supportive team working Monday to Friday with no weekends
**Salary £21,500 depending on experience
Opportunities for career progression****Quick turnaround
- will commence interviews ASAP
Parking on site**
Company pension
Full training provided from a supportive team
**The role: **This role will involve answering inbound calls, query resolution, inbox management and providing excellent customer service You will be working in a small team to advise customers on products and services they offer. You will have opportunities toprogress throughout the business
Key duties:
- Answering inbound calls, providing excellent customer service
- Provide support to Customers (training will be provided)
- Managing inboxes for all queries / following up customer requests and orders
- Working closely with other departments, providing support when required
- Other administrative duties as required
- Providing support to the customer service manager with any ad hoc task
Key skills:
- Must have clear, confident, and professional telephone manner
- Previous experience handling highvolume of inbound calls (preferred)
- Confident handling customer issues and escalating to the management team when required
- 1 years' experience in an officebased environment (preferred)
- Able to advise customers on products and services (upsell when possible)
- Experienced using SAP would be an advantage
- Attention to detail
- Copes well under pressure and able to work on own initiative
- Team player
- Excellent computer skills, including proficiency in Microsoft Outlook, Word, and Excel
Monday - Friday standard working hours
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