Ecommerce Support Apprentice - Glasgow, United Kingdom - QA Ltd

QA Ltd

Verified Company

Glasgow, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Why Spectre Creative?

Spectre is a diverse team of highly skilled and driven individuals who are passionate about creating beautiful, functional web experiences for online shoppers.

They live and breathe online retail.

They are looking to expand their team with a brand-new role.

This is the perfect opportunity for a young tech-enthusiast to gain exposure to the world of software and web development in a professional capacity.

You will be on the front line, providing valuablesupport to clients ensuring their sites are running smoothly and selling more online.

As the first point of contact, you will be liaising with clients and internal colleagues to provide updates on the progress, status and priority of requests.

09:00-17:30

What's Involved?

Act as first point of contact for clients communicating internally and externally using Slack, Google Mail, Google Voice and Google Docs
Let client know request has been received, seeking any further clarification necessary
Determine complexity of request and how much time is needed to complete
Regularly update clients communicating priorities, progress and status of requests
Generate reports to allow clients to understand how the service is being delivered via Clockify, Google Docs, Jira, Shopify and BigCommerce
You will get a strong understanding of the systems clients use so you can review, test and implement small changes via Google Dev Console, Browserstack and Google Lighthouse
Carry out administrative tasks to get clients set up on the system
Help clients how to understand ticketing platform, Jira Service Desk

What do they need from you?