Technical Support Engineer - Sheffield, United Kingdom - Transaction Network Services

Transaction Network Services
Transaction Network Services
Verified Company
Sheffield, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

Job Title:
Technical Support Engineer


Location:
Sheffield


Salary:
Competitive


Job type:
Full Time, Permanent.


Since 1990, TNS has been a preferred supplier of networking and integrated data services to many leading organizations in the global payments and financial communities, as well as a provider of extensive telecommunications network solutions to service providers.


The Role

Responsibilities

  • Support resolution of escalated service incident tickets.
  • Support major incident management.
  • Incident root cause analysis.
  • Problem management resolution.
  • Network maintenance.
  • Providing oncall support (rota based) and occasional out of hours work.
  • Support for disaster recovery activities.
  • 45 years' experience in a mission critical network operations environment, ideally within the payments services arena
  • Proven knowledge and experience of TCP/IP.
  • Knowledge and experience working with the Linux OS.
  • Knowledge and experience in MPLS, ISIS, BGP, NAT, HSRP, IPsec VPN, IP loadbalancing
  • Extensive handson experience with the configuration of Cisco, and Juniper routers, and switches.
  • TAC case management and escalation process.
  • Proven ability to effectively projectmanage their work.
  • Strong written and verbal communications skills.
Desirable

  • Previous experience of the banking, transaction payments or telecommunications sector and PCI.
  • Previous experience with Remedy workflow tool.
  • Fundamentals knowledge of Cryptography, IPsec, TLS.
  • F5 Load balancers.
  • Linux/Unix scripting skills.
  • Previous experience in broadband technologies such as ADLS and WWAN.

Benefits

  • Competitive salary (Varies depending on experience)
  • 25 days Holiday + Bank holidays
  • Friendly and supportive team culture
  • Optional Private Health insurance
  • Cycle to work scheme
  • Long Service Awards
  • Free Parking
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