Outpatients Administrator - London, United Kingdom - King's College Hospital NHS Foundation Trust

King's College Hospital NHS Foundation Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an enthusiastic, highly motivated and organised individual with excellent communication skills who is punctual and courteous at all times and be able to remain calm under pressure in order to support the extremely busy outpatient departments based at various locations

The post holder will be responsible for providing a full appointment booking service and organising reception desks to ensure all radiology desks are run efficiently in accordance with department protocols.

The post holder also will focus on the needs of the patient in accordance with the department and national booking programme.

The post holder must have full working knowledge and understanding of radiology investigations, information systems and booking protocols.

Please note, this post will involve weekend working on a rotational/shift basis.

This position is for 12 months fixed term contract only.

This front of house and admin office which will include attending to all patients on reception desks whilst a nswering and dealing with a high level of calls via the call centre phone system.

King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c£1 billion, 1.5 million patient contacts a year and around 14,000 staff based across 5 main sites in South East London.

The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.

King's is committed to delivering Sustainable Healthcare for All via our Green Plan.

In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.

Everyone's contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust's carbon emissions, waste and pollution wherever possible.

The trust-wide strategy Strong Roots, Global Reach is our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do.

By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King's to another level.

Responsible for welcoming patients, staff and all other visitors to the reception desk, deal with all enquiries in a kind and courteous manner.

Responsible for checking personal details and updating when booking appointments or when patient attends on EPIC system.

Responsible for dealing with all referral forms in accordance with the department policies and procedures.

Responsible for reading and interpreting information on referral forms and become familiar with terminology.

Answering and dealing with a high volume of calls via the call centre phone system.

Responsible for taking post to post room in order to ensure the prompt delivery of appointment letters

Responsible for making appointments using the EPIC System

Responsible for checking waiting lists on EPIC system daily

Responsible for entering data onto EPIC system accurately.

Responsible for printing and dispatching electronically produced appointment letters having identified appropriate preparation and information leaflets for enclosure.

Responsible for monitoring patients in the waiting area and responding to their needs and alerting appropriate members of staff if patient is in need of assistance.

Responsible for printing and sending out DNA letters

Responsible for reporting equipment/system faults to the IT Department.