Underwriting Service Advisor - Birmingham, United Kingdom - Clearline Recruitmentment Ltd

Clearline Recruitmentment Ltd

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Responsibilities

Responsible for providing excellent customer service to all brokers.
Development of business relationships with brokers over the telephone and managing queries & midterm adjustments to the agreed department SLAs.
Referring any nonstandard cases to the appropriate underwriter.
Professionally handle incoming calls from existing customers, completing enquiries, and taking all necessary actions in a professional and service focussed approach.
Take responsibility for all customer requests, ensuring action and follow up within the agreed service level.
Develop and Maintain productive external and internal relationships.
Recognise and convert opportunities to introduce other products to existing customers.

- l Consistently achieve individual performance targets (KPI).

Effectively liaise with appropriate representatives of other departments to successfully resolve customer enquiries.
Practice customer care by providing accurate information to customers at all times.
Ensure good product and system knowledge is maintained.
Ensure all relevant systems are updated in a timely manner.

Requirements:

Demonstrate excellent customer service skills
Good Team player
Demonstrate drive and a cando attitude
Good communication skills written/verbal
Attention to detail
Awareness of the impact of regulation and FCA

Key Competencies

Relationship Management
Team Plater
Customer Service
Attitude & Professionalism
Managing & Developing Yourself
Planning & Prioritisation
Problem Solving
Delivering Results
Continuous Improvement
Communication
Business Knowledge/Awareness
Regulation
Competitor Knowledge
Dependability
Technical Knowledge

Benefits

25 Days Holiday plus bank holidays
Company Sick Pay
Retirement Savings Plan
Life Insurance
Income Protection Plan
BUPA Healthcare Plan/Private medical insurance
Eyesight Testing
Employee Assistance Programme
Cycle to Work
Season Ticket Loan
Employee Discount

Job Title:
Underwriting Service Advisor

Location:
Birmingham (Hybrid)

Salary:
£19,100 + £1,200 bonus per annum

Full Time
**For more information, please contact Jamie Watson at Clearline Recruitment.