Customer Advisor - Nottingham, United Kingdom - Simon Lincoln Recruitment Solutions Ltd

Simon Lincoln Recruitment Solutions Ltd
Simon Lincoln Recruitment Solutions Ltd
Verified Company
Nottingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

HOURS OF WORK

Monday to Friday 9:00am to 5:30pm
You will be expected to work in a multitasking manner and therefore as well as developing the core skills central to your role gain experience across a range of other duties as directed by your line management
report faults to the helpdesk or your line manager as you undertake your duties (our aim being to fix things before they are noticed)
to report any student problem or any unusual behaviours to your line manager or the wardens


Duties

  • To ensure the highest level of customer service is maintained at all times and act as a role model for excellent service delivery.
  • To assist on open days and carry out viewings.
  • To follow the complaints procedures and to receive, log and attempt to resolve complaints received from customers with a view to the continuous improvement of our services.
  • To comply with Health and Safety working practice and to provide information to visitors and subcontractors
  • To respond to emergencies, both during and out of working hours, in a professional and diligent manner.
  • To provide administration assistance to the Property Manager
  • To work effectively under your own initiative and within a small team of committed and conscientious colleagues to achieve the objectives of the Corporate Goals.
  • Embed customer involvement by involving and consulting customers to find ways to shape, improve and deliver services to meet their needs and to promote the student experience within our halls through entertainment and involvement.

Skills


  • IT Skills

  • Microsoft Outlook


  • IT Skills

  • Microsoft Office


  • IT Skills

  • Excel


  • IT Skills

  • Publisher
  • Excel
lent communication and interpersonal skills

  • Understanding and responding to the needs of a diverse tenure base.
  • Good organisational skills
  • Working and communicating with the General Public.
  • Achieving goals and targets within timescales
  • Self Motivation
  • Team Working
  • Taking, responding to and resolving complaints
  • Good general standard of education
  • Driving license and use of a vehicle for business purposes preferred but not essential
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