Member Caseworker - London, United Kingdom - Hackney Borough Council

Hackney Borough Council

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hackney Council is establishing a new team to manage casework enquiries received by the Elected Mayor & Cabinet, ward councillors and local Members of Parliament.

This is an exciting opportunity to help shape the new service and to support the Mayor, Councillors and MPs in being accountable and resolving issues on behalf of their constituents.

As Member Caseworker (Housing) you will provide a high quality casework service for elected Members in dealing with enquiries from a range of sources, with a particular focus on housing related enquiries.

You will work proactively with Housing services to investigate and resolve issues, and to advocate on behalf of Members and their constituents.

You will be highly motivated and proactive with strong organisational and communication skills, and a resident focused approach. You will be performance oriented and able to provide consistently high standards of customer service. Knowledge and experience of working in Housing Services in a complaints or customer service role is desirable.

There is no better place to work in London than Hackney; we have great pride in our borough, our communities, and our services.

Hackney is one of London's most vibrant and diverse boroughs.

It's one of the most sought after areas to live in London with good schools, parks and local amenities, as well as great transport links and vibrant and diverse communities.

The recruitment process is anonymous. Therefore, we do not accept supporting statements or CVs.

Interview date:09/10 October
2023

We are also working towards our vision, which is to be a place for everyone; where residents and staff can be proud; a place that celebrates diversity and where everyone can feel valued, included and involved.

In order to achieve this, we look for people who are:
Proud; Ambitious; Pioneering; Open; Proactive; Inclusive.

Salary - Grade