Account Handler - Livingston, United Kingdom - Search Consultancy
Description
Account Handler
If you are someone who enjoys providing a first class customer service and building relationship with people this role could be for you.
Our client who are a leading manufacturing organisation in the Luxury goods industry, have an exciting opportunity for an Account Handler to join them on a 12 month fixed term contract.
You will be providing support to Customers, Sales teams, and members of the team with sales order processing and delivery accounts for UK and Ireland.
Salary - £27,000Contract - 12 month fixed term contact
Working Hours - Full time - Monday to Friday
Location - Livingston
Hybrid Working - 3 days office and 2 days at home
Your main responsibilities include:
- Daily processing of sales orders for designated customer accounts in the UK
- Maintaining customer accounts with daily/weekly updates on enquiries, deliveries, stock issues etc.
- Maintaining an accurate client database with correct Master Data information (SAP)
- Ensuring deliveries on time for all customers
- Ensuring orders have been delivered prior to the Customer chasing for confirmation
- Providing regular communication to CSS highlighting potential issues and problems with customer deliveries, providing recommendations for solutions
- Following up complex customer enquiries to confirm resolution
- Assisting with the identification, development, and implementation of process improvements
- Previous experience in a similar Account Management/Customer Service/Sales position
- Excellent IT skills, including but not limited to Microsoft programs (Excel, WORD, PowerPoint)
- Excellent attention to detail
- Strong analytical skills
- Real passion for providing fantastic customer service and enjoy building relationships
- Strong numeration skills would also be beneficial
- Reliable and trustworthy
- Strong selfmotivation and demonstrate proactivity
- A teamplayer
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