Service Desk Team Leader - Belfast, United Kingdom - Avanti

Avanti

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you a skilled and motivated Technical Service Desk Leader looking to take the next step in your career? Join a leading UK company where you'll have a prestigious and visible management role, work on critical services, and propel your career to new heights.

As a Service Desk Team Leader, you'll lead, manage, and mentor a team of service desk analysts, setting goals and coordinating performance reviews to ensure the highest levels of customer satisfaction.

You'll investigate and resolve issues resulting fromsubstandard performance, ensure company policies and procedures are followed, and develop programs to improve technical and customer service skills across the operation.

To excel in this role, you'll need previous experience in Service Centre Management, excellent Excel skills, ITIL certification (preferred), and the ability to work in a complex, highly outsourced environment with complex infrastructure.

You should alsohave experience dealing with senior leaders and customer stakeholders, strong planning and organizational skills, and a proven track record of excellent customer service.