Customer Services\complaint Administrators - Epsom, United Kingdom - Dimensions Specialist Recruitment Ltd

Dimensions Specialist Recruitment Ltd

Verified Company

Epsom, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

As a respected employer and organisation, my client
has just been named by Glassdoor as one of the best places to work in 2023.

They are certainly an employer of choice who fully encourage diversity and are supportive of employee needs.

They offer an execellent remuneration package including, bonus up to 10%, 10% non-contributory pension, extremely flexible working pattern, onsite (free gym) and various other additional company benefits.

They are now seeking additional Associates with various levels of complaints experience, who will play a key part in helping to help drive client centric change within the business through solid reasoning and accurate complaint management.

This will include managing your own portfolio, with the aim to not only respond with a level of detail and quality that meets and/or exceeds customer expectations, but to address the root cause of the query, providing appropriate information to customeraccounts, whilst ensuring that any regulatory requirements are met.

Possessing excellent organisation and communication skills (verbal and written), coupled with the ability to manage several tasks simultaneously, your experience will have ideally been gained within a complaints or customer service environment, togetherwith proven interpersonal skills, a high attention to detail and the ability to communicate effectively at all levels in a environment that works to tight deadlines.

**Full product training can be provided, together with genuine ongoing training and long-term career opportunities.