Temporary Customer Services Coordinator - London, United Kingdom - Love Success Plc

Love Success Plc

Verified Company

London, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Temporary Customer Services Coordinator | £12 per hour:

Job Reference: LZJ/CUST/LON

Date Posted: 23 July 2023

Recruiter: Love Success
Location: City of London, London
Salary: £12.00 Per Hour
Sector: Call Centre / Customer Service
Job Type: Temporary
Duration: 6 weeks
Work Hours: Full Time

One of the leading interpreting and translation services worldwide is looking for a Customer Service Coordinator to join their fast-paced and growing business for 4-6 weeks.

They are looking for a team player who takes a proactive and detailed approach to work. This role offers a hybrid working model, with minimum requirements to attend their fabulous city-based office.

The position includes a pay rate of £12 per hour plus holiday pay accrual, depending on your experience and has favourable working hours of 9 am - 5:00 pm Monday to Friday.

The Face-to-Face Coordinator is responsible for effecting the successful fulfilment of Face-to-Face Interpreting assignments in accordance with customer requirements.

Key Responsibilities

To allocate Face to facetoface interpreting assignments to freelance interpreters according to customer requirements and ISO 9002 quality guidelines.
Accurately capturing booking details for onsite interpreting appointments and recording them on the system.
Resolving both interpreter and customer queries over the telephone.
Building and maintaining excellent relationships with interpreters to ensure loyalty to the company.
Building relationships with service users and aiming to provide excellent customer service in all areas.
Entering data to ensure that all interpreter payments are logged onto the system every month.
Monitoring interpreter reliability and recruitment requirements and communicating them to Language Resources via the team leader.

Essential Skills and Experience

Educated to A level or equivalent.
Outgoing personality, used to working unsupervised.
Strong communication skills (both Verbal and Written).
Patient can manage stressful situations without losing his/her sense of priority.
Strong organisation skills
Ability to prioritise and manage several tasks simultaneously.
Good telephone manner
Word, Excel, Outlook, and Access