Guest Relations - London, United Kingdom - The Qdime Group

The Qdime Group

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role:
Resident Services Associate

Report to:
General Manager and Resident Service Manager

Location:
Royal Albert Wharf

COMPANYOVERVIEW
At Cortland, you map the story of your success.

We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions.

As an innovative leader in Build to Rent (BTR) in the USA with over 70,000 apartments under management, our high performance continues to drive exponential growth - and we invite you to join us on our journey toward real estate excellence.

With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.

In the UK, Cortland has a six-year strategy targeting a development portfolio of 10,000 Build-to-Rent (BTR) apartments and a management portfolio of 75,000 units, primarily the London commuter belt areas, UK regional cities, and Dublin.

Currently, we have three developments under construction, one in Birmingham, one in Manchester, and one opening in Watford this summer, with two more in the pipeline, including Leeds and a second phase in Watford.

We are looking for superstar team members to help drive service and standards for our residents.

We will be operating a 24/7 model at this development and as such are looking for team players who are focused on customer service though our daytime service hours.

ROLE OVERVIEW

As Residents Service Associate (RSA) you will help the General Manager oversee the operation of a multimillion pound, build to rent development.

Being the face of our brand and responsible for creating a community within the building by providing an unparalleled level of customer service.

You will take the lead on resident engagement, building rapport with our customers building compliance, and maintenance of site presence to support the needs of residents from a whole range of backgrounds.

The role will involve coordination of Resident Events and so much more This is a diverse and challenging role but if you have a passion for interaction and the drive to succeed.

You will be organised and agile in your approach so you can manage whatever is thrown your way.

Other key roles you include:

The Problem Solver:

Always ready to take charge and find solutions no matter how challenging the issue
Dynamic approach to problem solving, well organised and ability to work well under pressure
Proactive listener able to provide appropriate feedback and action any reasonable requests that may arise

The Rule Enforcer:

Go above and beyond for the residents but understand that rules are made for a reason and feel comfortable laying down the law when necessary
Handle difficult tasks with empathy but never shy away from a challenge
Understand building legislation and procedures so you can ensure residents and associates are kept safe and secure at all times
Complete regular onsite testing protocols and ensure these are accurately recorded for compliance

The Tour Guide:

Discover future residents' needs, show them around your community's amenity areas and show

apartments, and highlight all the benefits that will make them want to call your community home

Highlight your development's unique features and benefits and what sets it apart from the competition
Create added value by anticipating needs and addressing living concerns customers haven't even thought about yet

THE IMPACT YOU CAN MAKE

Residents are so happy in your community they will have no reason to leave
Associates, vendors, and residents always have the information they need because of your exceptional communication skills
You thrive in the fastpaced, challenging daytoday life of your community, where you are accountable for the success of your development's performance
The General Manager is so confident in your ability that they can relax knowing that you have everything under control outside of the traditional 9
You are highly motivated and know that people can always turn to you for inspiration on how to find solutions to any problem that arises

YOUR BUILDING BLOCKS OF SUCCESS

Excellent customer relations skills and plenty of energy and enthusiasm
Health and Safety conscious, and understand your role is key in keeping yourself and your residents safe
Communicate effectively with residents, vendors, and associates
Resourceful problem solver always up to the challenge
Highly organised with the ability to prioritise effectively and multitask
Impeccable recordkeeping and reporting skills
Tech savvy and computer literate

THE CORTLAND DIFFERENCE
At Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all - to make sure our comm