Customer Service Advisor - Kingston upon Hull, United Kingdom - Reach Recruitment

Reach Recruitment

Verified Company

Kingston upon Hull, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Reach Recruitment are proud to announce that we are currently recruiting
Customer Service Advisors for a leading Insurance claims company within the City of Hull.

The company are experiencing massive growth at present and the role is to join a successful and driven Customer Service team within the business.

As a Customer Service Advisor, you will deliver an excellent and personal service while ensuring that service level agreements and targets are met on an individual and team basis.

You will be responsible for the deployment, management, and progression of all motor claims, to ensure the customer is aware at every stage of their vehicle being repaired.

Working Hours:

Monday to Friday 8.30am 5pm

Monday to Friday 9am 5.30pm (1 in 4 Saturdays

Benefits Package:

Salary £19,781 per annum

City Centre Location

HU
Free food Friday (last Friday of the month company pay for lunch)
Dress Down in the office

- £250 staff referral

Charity Events throughout the year
Westfield Health
Free Car Parking

Responsibilities:

To adhere to up to date SLA's
To consistently hit KPI's and ensure repairers adhere to the company standards
Be accurate in the process, deployment, and reallocation of claims notifications to repairers
Confirm that hire sheets are recorded and updated correctly to ensure costs are kept to a minimum
Investigate queries and provide feedback to the company and clients
Progress any claims within the company's bespoke software and ensure all claims are actioned within your KPI's
Manage the day to day performance of various Bodyshop's around the country
Liaise with designated NPA and any other departments to seek assistance
Ensure that data is maintained and kept fully updated with the most current information
To promote our business and that of our clients by always providing excellent service

Key Skills:

Excellent Communication skills
Accurate data entry skills
Ability to create and maintain client and customer relationships
Ability to work to agreed KPI's and SLA's
Able to work to a high standard both within part of a team and on your own
Good decision maker and problem solver
Competent knowledge of the Microsoft Office suite
Above all, to be extremely customer focused

This is an exciting opportunity to join a thriving business at a time of growth at an employer that invests in its people.

Reach Recruitment recruit for Temporary, TemptoPerm and Permanent opportunities working in blue collar roles in Industrial, Manufacturing, Engineering, Construction, Production and Modular sectors throughout the region. If this role is not suitable for you, we would be happy to have an informal discussion regarding any future opportunities. While we will endeavour to respond to every applicant personally, on occasion this is not always possible, therefore, if you have not heard back from us within 14 days of applying, you have been unsuccessful._

INDTEMP

Job Types:
Full-time, Permanent

Salary:
£19,781.00 per year

Benefits: