Customer Service Senior Associate - Stirling, United Kingdom - Contract Scotland
Description
Are you an Administrator looking for a new opportunity?If you have a positive, open approach and a passion for delivering exceptional service we might have the ideal opportunity for you
Hours of work will be Monday to Friday 9 am to 5 pm and hybrid working is available after initial training.
- Processing paperwork in line with company policy and procedure
- Investigating complaints and escalating, where required
- Independently checking the quality and accuracy of work
- Contacting customers to resolve queries and obtain information
- Keeping knowledge of processes, products and appropriate regulations up to date
- Supporting and taking an active role in service improvement and process improvement
- Carrying out additional administrative tasks, as required
You will have experience working in an admin-based role and will have the ability to carry out tasks accurately and within agreed timescales.
Benefits:
- Onsite parking
- Private medical insurance
- Unlimited paid holidays
Schedule:
- Monday to Friday
- 9 am 5 pm Adhoc flexible working can be accommodated if confirmed in advance.
Work Location:
Stirling/Hybrid
Legal Information:
Contract Scotland acts as an employment agency for permanent work and acts as an employment business for temporary work.
Applicants must be eligible to live and work in the UK.
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