Visitor Services Officer - Reading, United Kingdom - Reading Borough Council

Reading Borough Council
Reading Borough Council
Verified Company
Reading, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Job description

Part Time - Job Share, 7.4 hours a week (1 day per week)

Do you thrive in a busy, customer-focused and creative environment? If so, then this is the job for you


We are looking for someone with excellent communication and organisational skills who can work alongside our existing Visitor Services Officer in this shared role.


We seek the best talent from the widest pool of people as diversity and inclusion is the key to our success.

Reading Borough Council is a Disability Confident Employer and is committed to the recruitment and continued employment of people with disabilities.


This is an exciting opportunity to join our dedicated Museum team, who offer a warm welcome to visitors from our local communities and from further afield.

Reading Museum is based in the Victorian Town Hall right in the heart of the rejuvenated Abbey Quarter.


Every year over 110,000 visitors enjoy our galleries displaying everything from Huntley & Palmers biscuit tins and archaeology from Roman Silchester, to our famous Victorian copy of the Bayeux Tapestry.


Customers also come to enjoy our temporary displays, exhibitions, interactive schools workshops, a varied programme of family activities, and to visit our shop.


About the role

Key responsibilities will be to:

  • Manage the visitor service team and volunteers, including resolving daytoday operational issues and manging team rotas.
  • Ensure performance management (including 1 to 1s, team meetings and annual appraisals).
  • Ensure the submission of monthly timesheets and sick forms to payroll.
  • Monitor gallery spaces and displays, ensuring high standards of presentation.
  • Manage the Museum shop and stock.
  • Plan and deliver the programme of activities in the service's 'What's On' diary.
  • Promote events via our social media, blog, website and to liaise with colleagues across the Museum and Reading Arts marketing.
  • Monitor and respond to customer feedback, liaising with relevant colleagues or teams.
  • Collect and collate quarterly visitor statistics/performance indicators.
  • Manage and promote communication with other teams, including the compilation and circulation of the Museum weekly briefing.
  • Develop effective partnerships with Council and external partners.
You will report to the Museum Manager and be a full and active member of the wider Museum team.


About you

We are looking for:

  • A motivated and creative person to join our dynamic and inventive museum team.
  • You must be an effective communicator who enjoys working with individuals and groups of all ages, abilities and backgrounds.
  • Your role includes managing the visitor services team, ensuring an efficient and welcoming customerorientated experience, delivering high standards of customer care, and the safety and security of visitors and exhibits
    .


You'll be part of a team that relies on each individual to play their part to the best of their ability.

As well as the colleagues that you work closely with every day, you'll also be part of Team Reading, playing your personal part in making Reading a successful and vibrant place.


Our vision is to ensure that Reading realises its potential as a great place to live, work and play, and that everyone shares the benefits of this success.

Our values and behaviours guide how we will achieve this:


Work Together as one team - work collaboratively, with each other and with our partners, and demonstrate the Team Reading values in everything we do


Drive Efficiency - show initiative, be adaptable to change and put forward ideas to help improve delivery and efficiency. Take responsibility for our own learning and development and for reaching our potential


Be Ambitious - be demanding of our own performance - striving to be even better - and be prepared to engage with and challenge leaders in a constructive and positive way


Make a Difference to Reading - maintain the highest levels of customer service and be flexible and willing to provide the services needed at the time they are needed


Our offer
We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across.

Innovation and ambition are strongly encouraged, and you'll get a great feel for that working in our friendly and collaborative environment.

A competitive salary alongside a range of benefits including:

  • Generous holiday entitlement
  • 25 holiday each year plus bank holidays
  • rising to 33 after 10 years' service, with the option to buy additional leave
  • A wide range of flexible working opportunities
  • Local Government Pension Scheme (LGPS)
  • Life Assurance three times your annual salary (for members of the LGPS)
  • Season Ticket Loan a loan to help with the cost of your rail or bus journey, to and from work
  • Lease car salary sacrifice scheme allowing you to lease a brand new, greener car for three years. The monthly fee includes insurance, servicing and road tax

Closing Date:
Sunday 23rd April 2023
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