Key Account Manager - Basildon, United Kingdom - Pursuit Resources Group

Pursuit Resources Group

Verified Company

Basildon, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Key Account Manager

Location:
Basildon, Essex

Salary:
£35,000 - £37,500 + car allowance + bonus

Hybrid working, must be able to drive.

Responsibilities

Key interface between the customer and the business relating to your assigned accounts, cultivating strong relationships, delivering contractual obligations and drive improvements whilst maintaining the expected profitability level.
Work closely with the relevant internal/external teams to ensure ontime delivery of projects and planned works, flagging and mitigating potential risks.
Conduct regular meetings and account reviews with your clients, as well as to running internal review updates.
Management of account specific KPIs by conducting regular data analysis, gap analysis and implementing root cause counter measure and solution development to drive improvements and to minimise penalties. Ensure overdue calls are managed within agreed timeframes.
Understand the customer's needs. Identify, resolve, and manage client issues/concerns from start to finish in a timely manner.
Understand the inclusions and exclusions of the contracts to ensure work is carried out within the terms of the agreement and any additional work is quoted for and invoiced accordingly.
Attend sites and build relationships with engineers, and drive overall company health and safety culture.

Background and Skill

Proven track record in all aspects of account management and the ability to foster relationships at all levels.
Good communication skills at all levels, along with previous experience of presenting.
Client minded with strong communication, collaboration and negotiation skills.
A strategic thinker.
Good analytic skills, able to review data and use it to provide insights.
Good emotional intelligence and interpersonal skills.
Exceptional organisation skills and resilience.
A proactive learner.
High level of responsibility and accountability.

**_If you think this is the role for you - please get in touch on today_