Shift Station Supervisor - London, United Kingdom - Network Rail

Network Rail

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Shift Station Supervisor - 12 month FTC

Location:

London, GB

Department Name:

OC Property Operations/National Stats/Lpool St G5

About Network Rail:

Our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter.
Watch our video to find out more
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit.

If you want to consider working flexibly, just let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.

Brief Description:

Please note this is a 12 month fixed term contract oppourtunity.

About the role (External):

Every day will be different, but key responsibilities will include:

Supervise the team including any agency staff on a shift basis to create a safe environment and deliver excellent customer service.
Undertake and direct station staff work activities in line with the requirements of relevant safety procedures, confirming that checks are accurately recorded and that non-compliances are dealt with accordingly in order to continuously improve standards.
Work with all station users to create a safe and secure environment, taking appropriate steps to prevent accidents, and reporting and investigating accidents / incidents.
Respond and act, in line with agreed procedures and protocols, to emergencies and incidents, interfacing with the internal and external stakeholder as required
Provide customer service as appropriate, and assist Shift Station Managers in raising standards of customer service delivery by monitoring operations and feeding back to individuals.
Conduct shift briefings, allocate shift responsibilities across the team, check that equipment issued to the team on a shift basis is used correctly, and arrange cover of roles for short notice
Liaise with the British Transport Police and other Police Forces to implement plans to prevent and curtail criminal activity on the station.
Undertake regular checks of the station, taking a proactive role in dealing with hazards or unsafe conditions, checking that all occurrences are appropriately logged. Undertake allocated duties as prescribed within the emergency plans and check that the team follow these through diligently.

We are looking for someone who meets the below criteria:

Excellent written and oral communication and interpersonal skills
Previous experience of dealing with different types of situations assertively
Strong customer service skills
Good education including GCSE or equivalent in Maths and English
Previous experience of managing challenging/ confrontational situations
Previous experience of working in a pressured environment
Understanding of Health, Safety and Environmental regulations
Ability to achieve the Station Incident Officer Training once appointed

It's not essential, but we would love it if you have:

Previous experience of supervising a team
IOSH /NEBOSH qualification
Conversational additional language to English

We follow a structured pay framework
:Band 5: Salary £26,000.

Closing Date:
August 8th 2023.
Network Rail can offer you a
rewarding career with competitive pay and excellent benefits including: