Remote Customer Service Advisor - Manchester, United Kingdom - The Co-operative Bank

The Co-operative Bank
The Co-operative Bank
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Location- Manchester- Discipline:

  • Retail Banking
  • Job type:
  • Permanent
  • Salary:


  • £21,000

  • £24,000
  • Contact name:


  • Angela Padovano

  • Job ref:

Published:

  • 11 minutes ago
    Remote Customer Service Advisor

Start Date: 17th April 2023

Hours: 35, 37.5 or 40 hour contracts available (between Monday - Friday 8am - 7pm plus 2 in 4 Saturdays and Sundays 9am-5pm)

Salary Range:
£21,000
  • £24,000
plus annual bonus and pay progression reviews in April and October.

PLEASE NOTE THIS ROLE WILL BE FULLY HOME BASED AFTER 6 WEEKS ONSITE TRAINING IN OUR MANCHESTER CITY CENTRE OFFICE.

What you will be doing:


  • You will identify customers' banking needs to tailor solutions, whilst guaranteeing the right outcome for the customer and the bank.
  • We need talented problem solvers who think outside the box challenge the status quo to help shape our Contact Centres of the future.
  • Safeguarding will play an important part of your role, you will do this by educating customers on safer ways of banking, profiling callers, to ensure you are talking to the right person and protecting our customers from scam and fraud attacks to help keep their money safe.
  • You will interact with customers over the telephone dealing with their day to day banking needs.
  • As you progress you will learn more skills that will develop your knowledge and capabilities including identifying, preventing and stopping financial crime.

Knowledge, skills and experience required:


  • Excellent communication skills
  • Ability to multitask and prioritise
  • Passion, energy and enthusiasm
  • Excellent listening and problem solving skills
  • The ability and desire to work in a fast paced environment
  • A hardworking and committed attitude
  • Resilience and determination
  • Computer literate, with the ability to navigate confidently and quickly around multiple systems whilst speaking to customers over the telephone

What's on offer:


  • Rotational working patterns plus overtime paid at enhanced rates
  • Remote working.
  • Enhanced pay on top of your basic salary (up to £1,440 per year) for working on a weekend and if employed on a full time contract
  • Starting on 27 days holiday, rising to 30 days plus bank holidays,
  • 2 paid days for volunteering per year
  • Family friendly policies and a supportive work environment
  • Full IT equipment provided to be able to work from home and ongoing training and support
  • Colleague network groups committed to diversity and inclusion.
  • Clear progression opportunities

Why join The Co-operative Bank:
2023 is an exciting time to join The Co-operative Bank as we continue our journey of growth.

The original Ethical bank, formed in 1872, we are the only UK high street bank with a customer-led Ethical Policy; one of the main reasons our customers choose to bank with us.


To work remotely, a designated, confidential and quiet workspace is required to undertake this role.
If you require more information or this document in a different format, please contact our careers team.
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