Planner - Hitchin, United Kingdom - Fortem
Description
The Role
We are delighted to confirm that we are currently recruiting a Service Planner to join our Birmingham contract, with the role being based at our Smart Hub in Hitchin.
Fortem benefits:
- Competitive salary offered
- 24 days annual leave + bank holidays & your birthday off (or the nearest Friday/Monday, if it falls on a weekend)
- Pay review every January
- 26 weeks full pay maternity leave
- 8 weeks full pay paternity leave
- Discounted gym memberships at national and local gyms
- Up to £3,000 colleague referral fee
- Other benefits including dental care, private healthcare, cycletowork scheme, mobile phone provider discounts & more
The Project
Our Service Planners work together to plan and schedule jobs for a team of trades people, to deliver excellent customer service and maximise efficiency and productivity of the team.
You will need to be pro-active and organised to ensure all works are allocated and completed within the given timescales, and all customers are satisfied with the service provided.
If you enjoy customer interaction and have the ability to articulate a situation,and have a professional, personable and adaptable style; we would love to hear from youEssential and Desirable Criteria
Essential Criteria:
- Excellent planning skills
- Ability to engage people and build strong working relationships with trades, colleagues, client and managers
- Proven experience in managing telephone enquiries from field based colleagues /customer enquiries
Desired Criteria:
- Previous customer service or call centre experience
- Experience in social housing repairs and maintenance
- Trade experience for problem diagnosis
Personal Qualities
At Fortem we look for a balance of skills and experience but just as important to us are your values and behaviours.
loyal & united, honest & trustworthy, take responsibility, beproud, and listen & act.
If you are passionate about what you deliver, and willing to go the extra mile then come and join our Fortem team, and become a great ambassador of our business.
Additional Information
- Benefits may vary dependent upon the role and type of employment contract.
About Us
Here at Fortem we are passionate about people, with a real focus and drive around continuous development. We strongly believe that this passion has allowed us the success we have enjoyed in recent years.
Above everything else you will be joining a valuesbased business:
our values are at the centre of every activity we undertake.
Having the right talent, coupled with the right culture and values, ensures that we have a sustained future and a trusted brand in our respective markets.
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