Complaints Handler - Rotherham, United Kingdom - Leger Shearings Group Ltd

Leger Shearings Group Ltd

Verified Company

Rotherham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

What will the role entail?
This role will support the contact centre to deliver a customer focused and effective complaints resolution for our customers. Handling all complaints, you will provide both verbal and written responses to support first time resolution.

Identifying the customers' needs through effective questioning and selecting appropriate products to match the customer requirements or resolve their queries
Dealing with any operational changes and identifying issues to improve the customer / supplier experience and journey
Assisting customers on holiday to ensure any issues are resolved efficiently
Consistently demonstrating a strong focus and drive to achieve targets within agreed deadlines
Increase customer loyalty, delivering customer satisfaction, delivering consistent and professional communications
Demonstrating up to date product and brand knowledge while having in depth knowledge relating to our portfolio of destinations and supplier products

What attributes will you need to be considered for the role?

Experience of working in the travel industry or customer service role
Experience of achieving KPI's
Ability to work well under pressure
Ability to effectively prioritise, plan and organise workload
Ability to resolve customer issues in a professional and empathetic manner
Strong attention to detail
Sound interpersonal and rapport building skills
Outstanding communication skills
Strong written skills
Excellent objection handling skills

Experience:

Experience of using internal systems to investigate customer complaints
Experience of working to deadlines to achieve business critical activity
Ability to resolve customer complaints as a firsttime resolution
Ability to effectively compose structured written responses to escalated complaints
Ability to effectively communicate with internal departments to resolve customer complaints

What's in it for you?

22days holiday +8 equivalent bank holidays (or equivalent days as allocated by the business), holiday entitlement increases by 1day for each full year of service up to 25days
Flexible hours
Discounted staff familiarisation holiday, with 5 days extra holiday to take the tour.
Connected Travel insurance
Free onsite carparking

Salary:
£20,500.00 per year

Schedule: