Assistant Patient Pathway Administrator - Headington, United Kingdom - Oxford University Hospitals NHS Foundation Trust

Oxford University Hospitals NHS Foundation Trust
Oxford University Hospitals NHS Foundation Trust
Verified Company
Headington, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We are looking for a motivated, friendly and Patient focused Assistant Patient Pathway Administrator to work in theCardiothoracicDirectorate.

We are looking to recruit one Assistant Patient Pathway Administrator to support the TAVI/ Structural Intervention team.

Assistant PPA for TAVI and Structural Intervention Service

Oxford University Hospitals NHS Foundation Trustis one of the largest NHS teaching trusts in the country.

It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.


The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.


Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.

We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.

These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family.

Watch how we set out to deliver compassionate excellence via the OUH YouTube channel.

Please see Job Description for full details.


  • Provide administrative support to Consultants, clinical staff and all patients under their care,
including diary administration, correspondence support and other administrative duties as
required.

  • Use of the Trust digital transcription systems to produce clinical correspondence to inform
referrers, patients and other relevant parties of patient pathway progress. In doing so, produce
correspondence that is of high quality and conforms to the national target of sending out within
10 working days.

  • Open and prioritise incoming post, ensuring supporting information is available when
appropriate and taking responsibility for actioning urgent items in the absence of the
Consultant or other clinical staff.

  • Support patients under the Clinicians care by booking relevant diagnostic investigations and
expediting, where appropriate, in line with the 6 week diagnostic pathway and 18 week referral
to treatment (RTT) pathway.

  • Monitor urgent investigation requests to ensure they are processed appropriately.
  • Work closely with all staff in the service to ensure compliance with 18 week referral to
treatment (RTT) targets, escalating and intervening where necessary to expedite
appointments and procedures to avoid breaches.


  • Maintain an accurate and current filing system, ensuring letters, clinical reports, diagnostic test
results and other notes are filed in the correct patient notes, in either paper or electronic
record systems.

  • Follow the tracking procedure for the movement of all patient notes.
  • Update patient details on EPR and other Trust and departmental record systems
  • Ensure patients that require discharge are processed accordingly and the Patients Missing
Follow Up List is updated.

  • Request and coordinate patient notes from other hospitals and organisations, where the
pathway requires input from these.

  • Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff.
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