Administration Support - London, United Kingdom - Lewisham and Greenwich NHS Trust

Lewisham and Greenwich NHS Trust

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for someone who can work both unsupervised and as a team member. The purpose of this role is to provide administrative and typing support to our clinicians and their teams.

The post holder will be required to have a flexible approach to work, act in a professional manner at all times and demonstrate good problem solving skills, knowledge of Microsoft Office and a good telephone manner/customer service skills.

Our people are our greatest asset.

When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients.

Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.

We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development

Widening access (anchor institution) and employability

Improving the experience of staff with disability

Improving the EDI literacy and confidence of trust staff through training and development

Making equalities mainstream

To file clinic letters into case notes and ensure that all details are enclosed following clinics.

To deal with telephone calls relating to the service, ensuring patient focus is maintained and enquiries are handled in a courteous, tactful and prompt manner and respecting patient confidentiality at all times.

To maintain filing systems that facilitates the effective running of the department.

To liaise with Band 4 Medical Secretaries referring on any tasks or messages dictated by the clinician.

To take an active role in initiatives to improve the administrative service provided to clinicians, and the service received by patients and their families.

To manage patient medical records appropriately, ensuring an up-to-date record is maintained of all case notes returned from the wards and clinics, that patient medical records are available for clinics appointments and records are dispatched to other departments or hospitals as necessary.

To scan into iCare and file investigation results/correspondence in the appropriate medical health record and draw relevant Medical Secretary's attention to all incoming correspondence/results as necessary.

To identify and escalate issues to the relevant senior as and when the issue arise.

Support Dolphin OPD reception, making appointments, booking patients in/out of clinic and cashing up at the end of clinics when necessary.

Support answering the Blood phone in Dolphin OPD registering and making blood appointments in Trust IT system iCare when necessary.

Supporting the transfer of patient demographic data from the OPD Enlighten system to iCare

Complete administrative tasks as required, filing, collection of returning of medical records, tracking medical records etc.

To produce correspondence and reports by the use of audio transcription technology.

To support the clinical nurse specialist's with administrative tasks, such as; co-ordinating clinic's, data entry, updating and maintaining clinical databases, typing letters and managing correspondence.

To attend meetings as required. To create and distribute meeting minutes, and agendas. To take meeting minutes as required.

To liaise with parents and patients when necessary, as well as members of the Multi-disciplinary team.