Customer Service Export Coordinator 5617 - Stonehouse, United Kingdom - First Base Employment Ltd.
Description
Customer Service Export Coordinator
***
Location: Stonehouse, Gloucestershire
Hours:
Fulltime | Permanent
Salary:
£24,000 - £40,000 per annum DOE
Our client is looking for a Customer Service Export Coordinator to ensure excellent customer service is provided across the full order process whilst providing detailed and accurate order processing.
Key Responsibilities of a Customer Service Coordinator
- Deal with customer enquiries, ensuring a high level of customer service is always provided.
- Monitor customer feedback and ensure issues are escalated to the Line Manager.
- Identify areas of development and ways to improve the overall customer experience.
- Process customer order requirements onto the SAP system.
- Manage the endtoend order process, providing regular order updates to customers.
- Consult with customers on ordering patterns, requirements, and future projections.
- Produce accurate reports, data, and analysis when required.
- Ensure accurate distribution of order details to relevant teams.
- Communicate key information to relevant departments, including dispatch and shipping requirements.
- Ensure invoices are prepared, distributed, and communicated to both internal and external customers.
- Review invoices and costs to ensure accuracy of charges.
- Enable order processing, dispatch, and delivery in the most cost effective and efficient way.
- Undertake all aspects of legal and contractual documentation in the distribution of products via third party haulage and transporters to the UK, EU, and Rest of World (ROW) destinations.
- React to supplier error reports and work through to positive resolution.
Key Skills of a Customer Service Coordinator
- Knowledge of Rest of World (ROW) exports.
- Ability to provide excellent customer service.
- Ability to analyse and input data accurately.
- Good understanding of legislation in the distribution of product overseas.
- Sound IT knowledge, including Microsoft Office Suite.
- Excellent stakeholder management and communication skills.
- Previous experience in the export processes is desirable.
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