Administrator (Hmc) - Huntingdon, United Kingdom - Encocam
Description
Herald motorcycles are looking for a new
Administrator for our HQ in
Huntingdon, Cambridgeshire. Herald is a division of Encocam Ltd.
You will be speaking with bikers and liaising with the dealers; therefore, motorcycle knowledge is essential for the success of this role.
If you are a Motorcycle enthusiast or a Motorcycle Tech looking for a different position within the industry, maybe this is the change you were looking for.
This includes updating the computer system and making sure there is a professional paper trail for both traceability and transparency should any auditing be required.
Key responsibilities and Tasks:
- Continuously improve performance within the department, by promoting best practice and accountability.
- Support the sales team in managing relationships with dealers, providing prompt responses to enquiries etc
- Adhere to administrative procedures using the appropriate IT systems and records.
- Be confident in raising auditable paperwork like invoices.
- Maintain, develop, and build longterm relationships.
- Manage warranty and RAC registrations.
- Raise works and sales orders, inform dealers, and take payment in a timely manner.
- Liaise with DVLA to book SVA's and register motorcycles.
- Make sure all paperwork is provided to the driver for efficient deliveries.
- Provide high levels of customer care for all enquiries to the team with prompt responses.
- Attend weekly sales meeting and report on weekly delivery schedule.
- Manage paperwork trial to keep inline with ISO9001 accreditation.
- Make sure all motorcycles are uploaded correctly to the RAV system and bikes are moved into dealer RAV bins in a timely fashion once payment has been received.
- Organise SVA's for bikes that do not conform to euro5 standard.
- Ensure a professional, quality service (external and internal) is always provided.
- Be conversant with and assume proper responsibility for the implementation of the company's health, safety, quality and environmental policies and all other company policies, rules, and arrangements, demonstrating a responsible attitude to fellow employees, customers, and suppliers of the company, leading by example and taking appropriate action where required.
- Working in a 5S environment.
- Adhere to administrative procedures using the appropriate IT systems and records.
- Liaise with other areas of the Company to support a coordinated and effective service to customers.
- Promote the brand at every opportunity.
- You may be required to train other colleagues as and when requested.
- Any additional work identified as necessary for the smooth operation of the business.
You will have excellent customer skills and experience of using computer systems along with a good working knowledge of motorcycles and the parts that make up a bike.
With strong communication skills you will be the go-to point for enquiries from dealers, colleagues and purchasers of Herald bikes.
For a full job description please contact Encocam's Recruitment Team.Job Types:
Full-time, Permanent
Benefits:
- Casual dress
- Cycle to work scheme
- Free parking
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
Work Location:
In person
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