Lead Employer Employment Services Helpdesk - St Helens, United Kingdom - Mersey and West Lancashire Teaching Hospitals NHS Trust

Mersey and West Lancashire Teaching Hospitals NHS Trust

Verified Company

St Helens, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

1 x 37.5 hours permanent, full time

Lead Employer have a unique and exciting opportunity and seek to appoint a Helpdesk Administrator to work within the Helpdesk Team.

Resilience and self-motivation will be a major part of this role along with a flexible approach to effectively undertake the duties in a professional and efficient manner.

With excellent time management skills, the post holder will ensure that all stakeholders enquiries are dealt with in an effective and respectful manner.

The post holder will be working as part of the Employment Services team contributing to the delivery of a professional, efficient employment service to Trainees and the wider stakeholder group.

You will support the delivery of high levels of customer service to all of Lead Employers stakeholders.

Interview date: 25th March 2024

As part of the Lead Employer Service, the Employment Services Helpdesk Administrator will support the provision of a professional, efficient and integrated employment services for Doctors and Dentists in Training (Trainees)

The Employment Services Helpdesk Administrator will support the delivery of high levels of customer service to all of Lead Employer's stakeholders including Trainees, Host Organisations, Health Education England Regions, Heads of School, Training Programme Directors and University representatives.

The Employment Services Helpdesk Administrator will be responsible for undertaking telephone calls and administration tasks to support the on boarding and employment processes for Trainees.

The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals.

From 1 st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust.

The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.

The Trust provides regional services for burns, plastic surgery and spinal injuries to more than 4 million people across Mersey and West Lancashire, Cheshire, the Isle of Man and North Wales.

Our Vision is to deliver 5 Star Patient Care:
CARE that is evidence based, high quality and compassionate

SAFETY that is of the highest standards

COMMUNICATION that is open, inclusive and respectful

SYSTEMS that are efficient, patient centred and reliable

PATHWAYS that are best practice and embedded, but also respect the individual needs of patients

Our achievements include:

Trust rated Outstanding by CQC Inspection August 2018

Top 100 places to work in the NHS (NHS Employers & Health Service Journal)

Awarded National Preceptorship Accreditation for our Nursing & AHP Preceptorship Programme

Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.

KEY DUTIES

The Advisor will provide first contact resolution or be able to triage enquires and direct to the relevant team using our established ticketing system for which training will be given.

Provide administrative support to the Lead Employer Service including the processing and recording of information, communications to key stakeholders and input into Lead Employer information systems.

Support the Employment Services Team Leader to identify incoming communication themes.

Ensure the Electronic personal files (EPF) are maintained and up to date.

Work with the team to promote good practice and improved ways of working.

Send out communications to stakeholders as required.

You will be able to demonstrate a flexible approach to effectively undertake your duties.

You will be a self-motivator and display commitment and resilience to ensure professional and efficient advice and support is provided at all times.

Arrange meetings and events as required.

Complete audits or surveys as required.

Advisory Services

Provide basic advice regarding HR policies and procedures, legislation, and terms and conditions of employment including annual leave, special leave, maternity and recruitment procedures.

Policies and Procedures

Ensure own work is in accordance with Trust policies and procedures, checking with others where necessary.

Offer basic advice to Trainees and Foundation Dentists, and other key stakeholders.

Comply with NHS recruitment procedures.

Adhere to escalation procedures to ensure the timely processing of information.

Contribute to the development and review of Lead Employer policies and procedures.

Customer Service

Ensure that all enquiries are handled courteously, effectively, and efficiently, in line with agreed timescales.

Refer complex queries to the relevant member of the Lead Employer service.

Develop and maintain close working relationships with all Lead Employer stakeholders.

Develop