Call Handler - Nottingham, United Kingdom - Tate Recruitment Nottingham

Tate Recruitment Nottingham

Verified Company

Nottingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

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Monday - Sunday full time (varied days) 37.5 hours_
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£10.42ph to £17.61ph_

Job Overview:

Based within the Vehicle Control Centre, the post holder receives telephone and radio messages from drivers and customers to book travel using the NHS service.

To ensure a 24 hour a day service, the post holder will be required to work shifts according to a rota and will undertake all the duties listed below during one or more of these shifts.

Main Duties:

All positions are available as full-time hours worked over a variety of shift patterns and durations up to 12 hours 24/7.

There will be the requirement and expectation that staff will work over Christmas and New Year.

Ensure that patients journey's are planned to attend their appointments and are taken home within the required operational key performance indicators.
Use of Cleric control and dispatch system to manage vehicles and Third-Party resources.
Plan the daytoday organisation of resources.
Ensure the effective utilisation of resources throughout the region.
Support the vehicle management team in achieving and excelling in the provision of patient care and ensuring patients receive a highlevel customer service.
Understand patient transport and the impact it has on our patients' wellbeing.

Salary:
£10.42-£17.00 per hour

Benefits: