Operations Manager - East Grinstead, United Kingdom - Lioness Consultants
Description
Operations Manager
A great opportunity has arisen for a Operations Manager to join my client who have 42 employees, 8 being office based and the rest are on site delivering maintenance contracts and high quality service to their clients.
The role:
Accountable for the operational management of the company, ensuring that each division is providing an efficient, timely and cost-effective service to all clients
Managing the day-to-day work and development of the Team within the Division
Accountable for work plans and schedules produced by contract managers and ensure they are in adherence to contractual agreements
Accountable for estimates for additional works and participate in evaluation of works and pricing of tenders
Promoting positive relationships with clients, subcontractors, and other parties to maximise generation of additional works and contract renewals
Managing performance in adherence to HR policies and procedures
Reporting on performance to the Directors on a monthly and quarterly basis
Accountable for the financial performance including budgeting and profitability at contract and departmental level
Accountable for the workplans within the company, ensuring that each division continuously reviews the agreed workplans
Responsible for deciding on appropriate work products, methods, and procedures to ensure that they are appropriate
Ensuring that Managers undertake regular quality checks, providing monthly reports to the Directors to identify areas of strength and actions being undertaken to address weakness and issues identified
Managing client liaison across all divisions to ensure that any complaints are resolved effectively and efficiently
Accountable for developing and managing client relationships, with the expectation that this will be measured through customer surveys, achievement of additional works and successful re-tendering
Overseeing all building, cleaning, and GM contracts to ensure that work is completed in line with work specifications and KPI's
Managing the team through day-to-day management to ensure that objectives are met
Responsible for monitoring and managing the team to ensure that all staff are trained appropriately
Ensuring adherence to health and safety of all work undertaken and that all personnel are appropriately trained, and equipment is appropriately tested.
Accountable for workforce and resource planning, presenting a business case to the Directors if additional personnel or equipment is required
Manage the vehicles and equipment to ensure that they are maintained, serviced and that appropriate safety checks have been completed
Identifying new opportunities and optimising the ability to undertake additional work on existing Contracts
Assist the Directors in the preparation of Tenders through assisting with the surveying, estimating and costings for potential contracts.
Working as part of the management team to contribute to the direction of growth for the business
To know and understand the commercial requirements within the division and prepare and manage allocated budgets for operational purposes.
Managing the Contracts in line with financial constraints and budgets
Operational management of staffing resources to ensure adherence to contract deadlines and maximising levels of productivity
Operational management of plant, equipment and stock to ensure appropriate and cost-effective utilisation
Supporting the business in estimating and quoting for new and existing contracts
Ensure timesheets, holiday, mileage and expenses claims of all employees are in line with Policies and Procedures
Liaising with the Directors when there are any potential changes on contracts
Advising the Finance Manager of any amends or omits on contracts
Ensuring that all works are invoiced for in a timely manner
Maximise profitability, ensure value for money and identify efficiency saving both for the company and its clients
Responsible for promoting, maintaining, and developing an awareness and compliance of health and safety in accordance with best practice and legal requirement
In conjunction with the management team and H&S consultant ensure that all policies and procedures are current and compliant
Undertake work activities consistent with Legislation, Organisational Procedures, Risk assessment and management
Ideal Person
Proven ability in the management of Social Housing or multi-site service contracts within the Amenity, Cleansing or Planned Maintenance sector
- Experience of managing staff, and client relationships at a senior level
- Proven record of successful contracts management
- A proven record as a team leader who has the ability and confidence to work on own initiative
- Commercial awareness
- Working within budgets; ability to deliver operational requirements within financial constraints
- Health and Safety legislation and good practice
- Evidence of strong staff management skills
- Read, interpret and produce specifications & technical documents
- Excellent verbal and written communication skills
- Ability to price additional works and contracts
- Ability to lead and motivate others to achieve operational objectives
- Good IT skills and use of Microsoft Office including Excel
- Strong interpersonal skills
- Strong problem solving skills
- Excellent personal organisation
- Dynamic, positive, enthusiastic and possess the ability to think laterally and act through reasoned decision making
- Ability to work productively, efficiently and effectively with initiative and drive under tight timescales and pressure whilst maintaining attention to detail and quality
- Willingness to learn, improve and adapt
- Ability to drive and travel around Clients sites and offices
- Driving licence
Remuneration:
Negotiable salary circa 45k plus performance bonus.
26 days holiday plus bank holidays, private healthcare
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