Sr. Gcc Analyst Markets Analyst - London, United Kingdom - eFinancialCareers

eFinancialCareers
eFinancialCareers
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Description

The Senior GCC Analyst provides first line support to customers of CME Group for technical, product, trading, and market-event enquiries.

In this role, the Senior GCC Analyst works regularly in a customer-facing capacity to deliver informational assistancevia telephone and electronic means.

Performing analysis on market conditions and monitoring order flow in a fast-paced environment to deliver an accurate assessment to Senior Management.

For this role you will have a passion for solving problems & delivering excellent customer service.

You will deliver advanced market & technical assistance for front-end trading platforms, market data, match engine functionality & perform advanced data analysis.


Responsibilities will include and not be limited to the following:

  • Develop ad-hoc queries and perform complex data analysis to create data driven solutions to support or change policy, process, procedures and technology
  • Field customer enquiries relating to market events, connectivity, business technology, and products
  • Evaluate and monitor market activity and order flow for efficiency and anomalous behavior
  • Perform investigations for both internal and external clients be able to articulate difficult and complex problems and solutions to a broad range of audiences

Qualifications:


  • Prior customer support experience in a customer facing position
  • A solid knowledge of futures, options and/or OTC products across Commodities, Equity, Interest Rates and FX Derivative Markets
  • Significant experience with leading industry charting/news platforms, such as Bloomberg, Thomson Reuters Eikon, CQG & frontend trading platforms

Additional desirable qualifications:


  • Experience with investigative and analytical tools such as Splunk and Corvil
  • Good knowledge of Machine Learning and Statistics
  • Tenacious with a cando initiative and a strong desire to learn
  • Team player with the ability to work independently

Experience:


  • Previous experience within trading, technical support, marketanalysis and customer support experience
  • Applicants must be able to demonstrate strong communication, written and problemsolving skills
  • Advanced understanding of electronic trading
  • Experience working with big data, visualizations & automation
  • Experience with Python libraries such as Pandas & NumPy
  • Advanced Excel, VBA, Tableau a plus

Language Requirements:


  • Fluent in English both verbal and written
  • Proficiency in other languages a plus
  • Education:
  • Bachelor's degree or equivalent in relevant field

CME Group:
Where Futures Are Made
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