Guest Relation Associate - London, United Kingdom - Marriott International, Inc

Marriott International, Inc
Marriott International, Inc
Verified Company
London, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Job Number


Job Category Rooms & Guest Services Operations


Location London Marriott Hotel County Hall, Westminster Bridge Road, London, London, United Kingdom VIEW ON MAP


Schedule Full-Time


Located Remotely? N


Relocation? N


Position Type Non-ManagementEmbrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London's former City Hall, our hotel embodies the city's storied history and quintessentially British spirit. A destination like no other. County Hall tucks inspiration around every corner. We relieve stressors and anticipate every need of our guests in this beautiful space steeped
in heritage. Our Gillray's Steakhouse & Bar has won awards and is famous for its extensive selection of 100+ gins. Dynamic business meetings and special events come to life at our hotel and refined and
memorable dining experience take place in The Library. Classically traditional with a contemporary twist.
Work in London's most photographed destination


Why work with us?
In addition to the benefits you would expect being part of a brand of our calibre,you will also be offered:

  • A unique opportunity to be part of an award winning international brand where we celebrate your unique talent
  • Part of Marriott International, the largest hospitality brand in the world
  • World class training and development programmes tailored to enhancing your skills and help you grow within the Marriott family.
  • Work alongside some amazing talent
- award winning, experienced hospitality professionals

  • Discounted room nights, meals,and spa accessbecause your well being means so much
  • Access to fabulous and flexible benefits to help you in and out of work
- including health and life assurance

  • Access to major high street discounts so you can treat your friends and family as required

What you'll do?

  • Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
  • Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
  • Follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Receive, record, and relay messages accurately, completely, and legibly.
  • Respond to special requests from guests with unique needs.
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

What we're looking for

  • A warm, peopleoriented demeanour
  • A teamfirst attitude
  • Positive outlook and outgoing personality
  • Flexibility, problemsolving skills and multitasking ability
  • The ability to stand, sit or walk for extended periods of time across a work shift
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.


Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.


JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
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