Customer Service Coordinator - Grimesthorpe, United Kingdom - HollyField Personnel

HollyField Personnel
HollyField Personnel
Verified Company
Grimesthorpe, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Coordinator
£22,652.67

START DATE 20TH NOV 2023


Job Type: 12 week Temporary to Permanent, Full Time


Location:
Sheffield, Grimesthorpe, S4


Hours:

Monday to Friday, 40 hours per week**:

  • 8.30am
  • 5pm**Our client, a leading company in their industry, is seeking a dynamic and motivated Customer Service Coordinator to join their team. As a Customer Service Coordinator, you will report to the Regional Operations Manager and play a pivotal role in ensuring customers' needs are met, delivering exceptional service, and upholding the highest standards of quality and compliance.

What our client offers:


  • 29 days holiday (including bank holidays)
  • Uniform
  • Workplace Pension Scheme
  • Life Insurance
  • Eye Tests
  • Learning and Development
  • Medical Cashplan
  • Employee Assistance Programme
  • Yearly Flu Vaccination
  • Annual Pay Review
  • Quarterly bonus scheme

Duties & Responsibilities:


  • Acting as the key liaison between customers, service, and contractors.
  • Booking appointments for both reactive and planned works.
  • Assisting customers in selecting materials for reinstatement works.
  • Handling interim invoicing.
  • Ensuring adherence to SLAs and promptly notifying the Regional Operations Manager of any issues.
  • Providing outstanding customer service, maintaining professionalism and courtesy at all times.
  • Analysing and correcting financial data.
  • Resolving customer queries and escalating complaints.
  • Understanding all contracts you are responsible for.
  • Appointing and issuing purchase orders, and communicating with suppliers as needed.
  • Adhering to and ensuring compliance with Health & Safety, Environment & Quality procedures for your local branch.
  • Flexibility to support multiple contracts as required.

Skills and Experience:


  • Strong communication skills, both verbal and written.
  • Outcomedriven mindset.
  • Excellent organisational skills and a commitment to maintaining a tidy workspace.
  • Ability to work independently and as part of a team, with selfmotivation.
  • Accurate data inputting skills.

Job Ref:
EN106

We would also love to hear from you if you have experience in any of the following: Customer Service Team Leader, Customer Service Supervisor, Customer Service Manager, Head of Customer Service, Project Manager, Customer Specialist, Complaint Handler, Retentions Advisor, After Sales Advisor, Office Manager, Customer Support, Contact Centre Manager, Contact Centre Advisor, Call Centre Advisor, Call Centre Manager, Call Centre Supervisor, Administrator, Admin, Admin Assistant, Administrative Assistant, Receptionist, Office Assistant, Office Support, Business Support, Business Administration Apprentice or similar
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