Private Patients Unit Enquiries and Sales - London, United Kingdom - Barnet and Chase Farm Hospitals

Barnet and Chase Farm Hospitals
Barnet and Chase Farm Hospitals
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Main duties of the job:


Reporting to the Private Patients Unit Sales & Enquiries Officer, working a variable rota that runs Saturdays to Mondays from 7am to 8pm you will be responsible for intercepting, logging, handling and booking all incoming enquiries and referrals received by the unit via all available mediums maximising the return on investment on the unit's digital e-marketing, communications and business development initiatives continuously working towards maximising leads' conversion, efficiently utilising all available facility resources.

You will engage with patients, consultants and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.

You will be responsible for covering for the Private Patients Administration Coordinator
You will have a working knowledge of patient administration systems (Compucare, Cerner, EPR, CRIS, IRRIS) and Microsoft Office.


Working for our organisation:

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts.

Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.


Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle.

From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top


Detailed job description and main responsibilities:

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.


Person specification:


Qualificaitons:


Essential criteria:


  • Relevant degree or equivalent experience.

Desirable criteria:


  • Courses / further study attended to demonstrate evidence of personal development e.g. certificate in medical terminology

Experience:


Essential criteria:


  • Experience in working in a front of house customer facing, sales driven call centre or sales teams in the private healthcare sector
  • Experience in working within return on investment led sales oriented services/teams
  • Experience of managing and prioritising own workload, working to deadlines and working under pressure
  • Experience and proven record of successful interaction and liaison with all levels of staff
  • Substantial experience of dealing with the public
  • Substantial experience of dealing with the public
  • Substantial experience in a customer service environment
  • Experience of handling difficult or pressurised situations
  • Understanding of the requirements regarding patient confidentiality
  • Understanding of best practice in customer service environments

Desirable criteria:


  • Previous work experience in a healthcare setting, preferably the Private Sector.

Personal Qualities:


Essential criteria:


  • Excellent written and verbal communication skills
  • Excellent organisational skills with meticulous attention to detail
  • Ability to take complex information and disseminate and cascade to staff and patients
  • Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
  • Ability to learn and assimilate information quickly
  • Highly numerate and Comfortable discussing payment requirements with payers

Values:


Essential criteria:


  • Demonstrable ability to meet the Trust Values

Skills:


Essential criteria:


  • Excellent written and verbal communication skills
  • Excellent organisational s kills with meticulous attention to detail
  • Ability to take complex information and disseminate and cascade to staff and patients
  • Effective communication and use of interpersonal skills with stakeholders at all levels, including ability to use tact, diplomacy and persuasiveness.
  • Ability to learn and assimilate information quickly
  • Highly numerate and Comfortable discussing payment requirements with payers
  • Excellent customer service skills
  • Ability to deal with and manage conflict
  • High level orgnaisational skills and ability to manage workload
  • Analytical ability for the production and interpretation of reports
  • Team worker
  • An ability to support service development and improvement
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Covid-19 Vaccination
Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support staff to get COVID-19 vaccine and a booster dose as and when they are eligible.
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AT
  • Apprenticeship Training. Where AT* is entered next to the job title indicates that this vacancy is for an apprenticeship role.
  • If you are an
    EU/EEA citizen who does not have EU Settlement or Pre-Settled status, you will require a visa to work in the UK.
  • Please Note: We are unable to sponsor Band 2 to 4 as the salary does not meet the UKVI Points Based syst
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