Customer Service Representative - Belfast, United Kingdom - Survitec Group Limited

Survitec Group Limited

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Vacancy Title:
Customer Service Representative***
Vacancy Location:Dunmurry, Belfast**
Engagement Type:Permanent, Full Time**
Your Company
Survitec are the world's largest survival technology provider.

For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That's why the world's leading maritime, defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.

Your New Role

Are you a customer focused individual who thrives on delivering an exceptional customer journey? Can you build successful customer relationships? If so, we have a vacancy within our Dunmurry based customer service team that may be of interest to you.

Our customer Service team are dedicated to supporting our customers before, during and after their purchase. You will own and manage all in-bound and outbound reactive customer channels.

This role receives and processes customer quotes, orders, inquiries and complaints.

It maintains an ongoing relationship with allocated customers and sales colleagues, and you will use your organisational knowledge to provide a key communication link for the customer.

What You Can Expect from the Role

Key Responsibilities and accountabilities:

-
Respond to customer questions about our products and services

Record and process quotes and orders, including custom and special orders
Make calls (by telephone or other channel) to allocated customers to develop new and deepen existing relationships.
Act as a first point of contact for resolving customer queries / complaints
Schedule followup actions and enter relevant information into the CRM
Provide exceptional service to customers to encourage continued use of Survitec's products and services

You will have the opportunity to develop in your role and will be and feel proud of the work you do.

Working at Survitec is fast paced, challenging and incredibly rewarding. This is not just another job; this is your career.

The Experience, Qualifications and Skills You Will Have

Essential Criteria
Years' experience in a customer service focused role

Educated to Alevel or Further Education College equivalent level
Ability to build strong customer relationships and deliver customercentric solutions
Desire to build a career within our organisation
Comfortable with written communication to customers

Desirable

Ability to fluently write and speak in French

Why You Should Work for Us

33 days holidays including public holidays
Hybrid working policy
Early Finish on Friday
Additional day off to celebrate your birthday
Cycle to Work Scheme
Life Assurance up to 4X salary
Pension Scheme
Training & Professional Development Opportunities
Employee Assistance Programme
Workplace Reward & Recognition scheme

How to Apply
**Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.