Customer Services Assistant - Gateshead, United Kingdom - Savills Management Resources
Description
Purpose of the Role
We aim to create a compelling, experience for our customers, which in turn means that they stay longer and return more often to our centres.
The purpose of the customer services assistant role is to deliver exceptional customer service.
If you have an excellent customer focused approach, a friendly and confident disposition with clear communication skills we would like to hear from you.
At The Metrocentre we recognise that the growth and success of our company is dependent on the people we employ and the way that they are developed and grow within our organisation.
Key Responsibilities
As customer services assistant your daily activities will include:
- To deliver outstanding customer service to all visitors and colleagues and retail partners with the centre.
- To maintain the customer service standards of the centre.
- To be the first point of contact for customer complaints.
- Be smart and wellgroomed in appearance, in line with the company uniform policy.
- To have pride in the centre and help to maintain its high standards in all areas of your work.
- Undertake any other reasonable duties as required to meet the needs of the business.
- Promote gift card sales and revenue generation.
- Promote sales of the centre fun buggies to guests.
- Proactively engaging with customers.
- Card and cash handling
- Ensuring the safety and wellbeing of our customers.
Skills, Knowledge and Experience
Person specification:
- A flexible individual with an ability to work well with others, make clear decisions and continue to deliver results under pressure.
- Strong interpersonal skills and an ability to integrate within a team.
- A pragmatic approach and a sense of teamwork.
- Ability to manage and prioritise own and centre specific work to meet targets and deadlines
Salary - £10.60 per hour
LI-DNI
Please see our Benefits Booklet for more information.
More jobs from Savills Management Resources
-
Property Manager FTC Maternity Cover
Birmingham, United Kingdom - 4 days ago
-
Caretaker (3-6 Month Ftc, Part-time) - K Village
Kendal, United Kingdom - 2 weeks ago
-
Environmental and Cleaning Operative
Leeds, United Kingdom - 3 days ago
-
Admin and Operations Assistant
Liverpool, United Kingdom - 5 days ago
-
Reception Host
Manchester, United Kingdom - 2 weeks ago
-
Health & Safety and Compliance Coordinator
Leicester, United Kingdom - 3 weeks ago